I know it is a waste of money to just return and re-order instead of going through the return process but that is what I do. To me the shipping charge is not worth the hassel of trying to exchange. Altho I must say I never used the exchange program so it may work better than I think it will, but with the slow shipping, slow processing, sell outs I figured it would end up being an aggravation rather than a savings of shipping charge.
When I receive an item that I really want that doesn't fit, I don't want to take the chance trying to exchange and not getting it so I am willing to pay the shipping. It doesn't happen often enough to worry about a shipping charge.
By the time the return is received by QVC, then exchange processed, and the shipping time back to me, I could be a month or so before the replacement is finally delivered to me. No thanks, I'll just re-order.
When I hear the hosts talking up the easy free exchanges, I just think "Yeah right".