Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Contributor
SylvaBelle
Posts: 46
Registered: ‎06-06-2019

Charged twice for an item

‎06-15-2023 09:46 AM

I returned  an item to exchange for a different size. They charged for the one I returned AND charged me again for the replacement. 

Report Inappropriate Content
Message 1 of 7 (1,359 Views)
Reply
0 Hearts
Respected Contributor
deeva
Posts: 3,926
Registered: ‎03-09-2010

Re: Charged twice for an item

‎06-15-2023 10:05 AM

Contact customer service.

Report Inappropriate Content
Message 2 of 7 (1,315 Views)
Reply
Respected Contributor
CAcableGirl2
Posts: 3,621
Registered: ‎06-03-2010

Re: Charged twice for an item

‎06-15-2023 10:05 AM

@SylvaBelle   Did you call customer service?  I'm sure they will be able to take care of it right away for you. 



......You look like I need a drink.....
Report Inappropriate Content
Message 3 of 7 (1,315 Views)
Reply
Honored Contributor
RespectLife
Posts: 15,812
Registered: ‎02-27-2012

Re: Charged twice for an item

‎06-15-2023 10:13 AM

@SylvaBelle 

 

Just email the social team and give them the info.

 

Won't help you to just post here...we are customers like you.

 

Call CS, do Chat, email social team and it is a quick fix.

 

social.team@qvc.com

Report Inappropriate Content
Message 4 of 7 (1,296 Views)
Reply
Esteemed Contributor
Effie54
Posts: 6,325
Registered: ‎09-08-2010

Re: Charged twice for an item

‎06-15-2023 10:20 AM

Call Customer Service. It's much faster than emailing. 

Report Inappropriate Content
Message 5 of 7 (1,278 Views)
Reply
Respected Contributor
Spacrazy
Posts: 3,727
Registered: ‎12-14-2018

Re: Charged twice for an item

‎06-15-2023 12:38 PM

@SylvaBelle  what did they say when you called them ?

Report Inappropriate Content
Message 6 of 7 (1,168 Views)
Reply
0 Hearts
Respected Contributor
Etoile308
Posts: 4,519
Registered: ‎01-04-2014

Re: Charged twice for an item

‎06-15-2023 01:07 PM

Has QVC already received the item you want to exchange? It may not be a charge but a pre-authorization hold until they receive back the original order.

Report Inappropriate Content
Message 7 of 7 (1,145 Views)
Reply