Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
12-12-2018 07:14 PM
If I would like to exchange a clothing item for a different size/ color of the same item, do I need to call customer service to inform them? Or can I just indicate the exchange on the QVC form included with my order?
I am hoping for a smooth process, but not exactly sure how it works. Thanks for the help!
12-12-2018 07:49 PM
Fill out the return form, select exchange and mail back with prepaid label. Not a bad idea to follow the tracking and watch the progress.
12-13-2018 09:55 AM
@homedecoratorAnd hope the item you want in exchange is available when your return gets there.
It's too bad we can't "reserve" our new chosen size, but it could be a nightmare if they tried that, I'm sure. Sometmes people change their minds about returns and don't follow through.
12-13-2018 10:05 AM
Exchanges take time. I have waited 3wks. with Q. So, do not expect it to go quickly.
I had an exchange with Eddie Bauer and called CS and reordered the same pants and they shipped it out free. When my exchange order was received they credited my account. I needed the cold weather items sooner. It still took a few weeks. I was happy.
12-13-2018 10:08 AM
Be sure that the new size is the same item number as the old size. If not, you'll be charged for shipping. (At least that's my understanding from the comments made on this site)
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788