Customer Care

[Sister Barbara]

I'm trying to place an order today, Sat, Oct 5.  Everything is supposed to free shipping.  The item I am ordering says free shipping on the item page.  But the shipping charge shows up at checkout.  I've tried multiple devices, two different browsers, and I even downloaded the app and tried that.   Shipping is charged every time.  Is anyone aware of any problems or have any suggestions?

[Etoile308]

The items in your cart may show a shipping fee. Once you go to checkout you'll see the fee is deducted.

[LindaSal]

Maybe try the item without the coupon code?   I don't have a coupon but I know sometimes you can only use one form of discount per order.   You may have to settle for whatever the bigger savings are.  Good luck.

[Sister Barbara]

Unfortunately, that wasn't the case.  I got all the way to the point where I would click PLACE ORDER, and the shipping fee was still there.

[Sister Barbara]

I'm not using any other discount code.  Not sure why you'd think that.

[Etoile308]

In the past a few items can fall through the cracks and not show free shipping for whatever reason. I think if you call customer service to place the order they should be able to take care of it for you.

[Poohbear52]

At first the free shipping didn’t work on some of my products, but I waited a bit then it finally worked

[KathyM23]

@Sister Barbara   Did you click "place order"  that is what it takes to make shopping fee not show

[Catch71]

@KathyM23 

Free shipping should show up before you hit place order. For me this morning the shipping was shown as deducted when I hit checkout before place order.