Customer Care

[sunshine45]

there is always qvcsocialteam@qvc.com.

you can also DM via messenger.

[They CallMe MRWILKES]

I used the Feedback function several times and received a response within 24-36 hours.

The return email was either social.team@qvc.com with different individuals;  one from customercare@qvc.com,  each noted as working from a remote (non West Chester) location.

[loriqvc]

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@Etoile308 wrote:

This site has made changes, I suspect for a cost cutting reason. I don't feel many of these changes have been to the betterment of its customers. Like specifically that AI garbage when you ask a question, providing no more info other than what's already in the description.

The feedback feature had been available to note problems with discrepancies on the website, discuss viewer's perception of the behavior of host, and also for the ability to praise positive experiences. Seems now none of that matters.

It sounds as if they want comments or questions filtered through Customer Service. But not everything is a Customer Service issue. 

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@Etoile308 - Just to check: Did you know you can still submit a question about an item for customers or vendors to answer? You just have to scroll down below all the reviews on the product page to get to the button that initiates the process.

[Etoile308]

@loriqvc, yes, thanks, I saw that. It doesn't seem, from what I've seen, a very active function.

[loriqvc]

@Etoile308 - I think the usefulness of the Q&A feature depends a lot on the product and brand; I either get multiple answers or no answers when I ask questions. Some vendors, such as Valerie Parr Hill and a few of the technology/gadget providers, seem actively involved in the process. And customers of some lines, such as Belle by Kim Gravel, appear to be more likely to notice and answer questions from other customers.

[They CallMe MRWILKES]

I also located the Feedback link on the app.

Go to My Account and under Contact Us, there is Feedback!

Nice to have ready access to it.

[San Antonio Gal]

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@They CallMe MRWILKES wrote:

I also located the Feedback link on the app.

Go to My Account and under Contact Us, there is Feedback!

Nice to have ready access to it.

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I guess one has to get on the app to have access to the Feedback tab.

On the website, under My Account and Contact Us, there is no Feedback. 

[They CallMe MRWILKES]

Use the email address customercare@qvc.com

That's the destination for the Feedback link.

[Estellee]

They must be bombarded with emails at that address now.