Customer Care

[hatcheys]

I ordered Wen on 5 Easy pays June 12, 2017....on auto delivery . When I received my auto delivery 2nd Wen....QVC took the full amount of delivery out with no easy pay. I just was on phone with a lovely Customer Service to please fix this so my easy pays are taken out and not the full amount....THIS IS WHY I USE EASY PAY!!!! HER MANAGER TOLD HER BECAUSE THE DAY MY Auto was mailed..there was NO EASY PAY OFFERED....I HAD TO PY THE FULL AMOUNT!!!! 

IS THIS THE NEW EP 

[Beth-QVC]

@hatcheys

Please send an email to me QVCSocialTeam@qvc.com with the order number and I will take a look at your auto delivery for you!

Beth QVC

[x Hedge]

WHAT????
That's ridiculous!!!

Auto delivery 2nd shipment has always come with the same number of ez-pays and the same S&H as the 1st shipment, UNLESS they state in the salespitch the finances on the 2nd shipment will be different. (I had WEN mousse on AD, the 2nd shipment was 20% off).
I always read the item description to check for anything like that in case I didn't hear it in the original presentation.

Unexpected price hikes, fewer ez-pays, & and questionable S&H charges on auto delivery have been occasionally questioned/reported here.

[I am still oxox]

I am a little confused, about the auto delivery, when was or is the second delivery, June was 5 months ago, was there no shipment between then and now

[mzlg]

@I am still oxox, some WEN products are on a 6 month Auto Delivery - the gallons of cleansing conditioner.