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Visitor
TulaC
Posts: 1
Registered: ‎12-04-2019

Disappointed

‎12-06-2019 02:02 AM

I ordered Sam Edelman Hazel Pumps on 11/10 which arrived after I received an apology email from QVC near end of November. I returned then immediately for an exchange for a half size bigger shoes which according to my records they were received by the return agent on 11/25 according to USPS website. Today is December 5th and I am finally able to see the return process on my order status on QVC website and now it gives me "order in process" and deliver by "12/16" which is quite late and it might not delivered by that date either. I do majority of my shopping online, even international, and honestly, I have never experienced such a mess. I have chosen QVC because I trusted the company and never expected to have such negative experience. I am truly disappointed. Afraid to order gifts for Xmas now, thinking they might arrive next year in summer.
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Respected Contributor
ellaphant
Posts: 4,587
Registered: ‎12-13-2010

Re: Disappointed

‎12-06-2019 07:47 AM

QVC has the slowest delivery and return time of any company I know. I am doing all holiday gift shopping elsewhere because of this and because I want other gift choices. 

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