Customer Care

[michiganfan1]

I just got this e-mail from CS:

Dear QVC Shopper,

At QVC, we strive to deliver for you—particularly during the holiday season, when your orders may be intended as gifts. Sometimes the situation is beyond our control and we're sorry to let you know that one or more of your Rastelli food orders is not expected to arrive by December 24, as promised. Your order is now expected to ship by January 5.

If you have any questions, our Customer Service team is happy to help. Give us a call at 800.367.9444 or chat with us online any time between 7−1am ET, seven days a week.

We appreciate your understanding and wish you and your family a happy holiday season.

Sincerely,

QVC Customer Care

The problem is I never ordered anything from Rastelli's. I did however order a Kansas City Prime Rib on Dec. 16th I never got! I'm trying to cancel it however it's saying it may  be too far along in process to cancel it. How is that possible if I never got it in the first place and now the EDD is Jan. 6?! 

Anyways did anyone else get this e-mail? 

[Kachina624]

@michiganfan1.  I think I'd call CS and get this straightened out.  Perhaps you made a mistake and ordered the wrong thing.

[michiganfan1]

Thanks I'll do that. I did check my orders again on my account just now and it says Kansas City Prme Rib on it,

[Bonkers1]

Got the same email from Jimmy the Baker.  I ordered on 12/19 and the delivery date is 1/8.  How can an order take 19 days to ship but cannot be canceled?. Unbelievable.

[Loves Cats 80]

I got the start of your email.  About it being beyond their control.  Mine was for a jewelry item that I did order.

I ordered a food item from Kansas City on the 16th with arrival on the 19th.  Never came.  I called CS a couple of times and they said it would come.  This morning I cancelled because it had not shipped.  Said it couldn't be cancelled.    I also had a Jan. Arrival date.  Really odd.  

[michiganfan1]

Yes it is. I can't seem to get a hold of CS (yes I know they're busy right now) so if it shows up I'll just ask for a refund since it didn't get here before Christmas like promised.

[Tissyanne]

I imagine the response that it is to far along to be cancelled is automatically generated because food products come directly from the vendor, and QVC cannot guarantee cancellations.

[77yangya]

I would call customer sevice to make sure it was really them.

[77yangya]

If I may.............once you place an order a label is created with a tracking number and they may email you that number but for quite a while it may sit and not be "on its way" and that could take weeks.  If I can't bump up my shipping to express which costs more but to me very much worth it, then I kind of have to really want what I'm ordering.

[SarrahQVC]

Good afternoon, @michiganfan1 ! 

I am very sorry for the concern this email has caused. We'd be happy to take a look into this and see what's going on.

After reviewing your order history, I am happy to verify that we don't see any active Rastelli orders; however, you may have received this email because you did place an order for Rastelli's Philly Cheesesteak burgers on 8/22/2025 on auto-delivery online but later canceled it. The email may have been sent to anyone who placed a Rastelli order regardless of it being canceled or active. I apologize for the inconvenience this has caused.

I also want to apologize for the delay in receiving your Kansas City Steak order and share in your frustration with this as a customer myself. However, I am happy to see that its cancelation ended up going through since it wasn't able to make it in time. 

Please let us know if you need any additional assistance, and we wish you a lovely Sunday