Customer Care

[joco728]

Anyone having trouble calling to speak to someone in customer service?  Keeps saying no one is available and if I press "0" it tells me the number is not in service and gives me a number to call which is QVC and the same thing happens again.  So frustrating!  

[jcbs]

i find this happens at busy times..also today is sunday so im sure they dont want to pay time and a half to too many employees..

[Kachina624]

Its a free shipping day so there will be lots of questions and problems.  Don't present "0" and wait your turn or call another day if its not urgent.

[kitcat51]

Try the Chat Live @joco728  I used it yesterday with no wait, I'm having a sign-in Issue. I changed my password as instructed, Q confirmed my email & the problem continues...I signed in today with a link Q CS emailed me yesterday. This site is full of annoying glitches, I come here less & less to shop & chat...too bad because I do enjoy it.

[Ronettes]

Yes, having the same problem!

I'm calling YET AGAIN regarding my refunds, one month is TOO LONG to be waiting for these silly refunds to 'process'!

[joco728]

@Ronettes ....same issue with me.  My tracking showed it arrived on 1/13 and still no credit to my account.  

[kaydee50]

I must be really lucky because the 2 items I returned to QVC were credited within a few days.  Used the "returns and exchanges" form from the main page, gave the info requested and emailed it.  Got my refund before they even received the items.  Easy/peasy!

In fact, I just got charged the return shipping a couple of weeks after I got my refunds.

[Pecky]

@kaydee50 You are lucky.  I have been using this method and at first they were very fast in refunding me, now not so much. It's been a week that I sent the email to them and have heard nothing back.  I will try it again, What form are you using?  All I see is the email address and they tell you what information to include in the email.

[kaydee50]

@Pecky  I sent my items back the last week in December using the form that asks for the item number, order #, etc.  I suspect that the number of returns has increased dramatically since people have until the end of the month to return stuff.

Good luck!