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04-11-2022 11:08 AM
I have been trying to get CS to fix a glitch on my account as well as the interenet. i cannot order anything for 4 days now. Today I tried to call at 10:55 EDT on a Monday(today) and the automated says there are no CS reps available at this time. Last time I checked, 10:55AM is part of a work day. It seems QVC's standards that they speak of so often, are going down hill. I have had so many problems ordering on line.
A very helpless feeling when QVC leaves one hanging.
04-11-2022 11:10 AM
@Hoping for the best I strongly suggest you email ALL you info to:
QVCSocialTeam@qvc.com
They are GREAT about assisting with problems. There are lots of posts regarding their excellent service. Give it a try.
04-11-2022 11:15 AM
Love my Grandkids..
I have tried your suggestion in the past.. Their response usually takes 48-72 hours. You can leave a call back phone call, however, that too is inconvenient as that can be 4 hours later or more and you never know when they call, if you are even available to take the call. As a good customer., one should not have to go through all of this.
04-11-2022 11:48 AM
Live chat is the way to go. Just spoke to lovely Brenda who fixed my issue in one minute.
04-11-2022 01:11 PM
@Hoping for the best The Social Team doesn't take phone calls or offer call backs. They only do email so you obviously didn't contact them. They also respond very fast. I think you're confused about who you've contacted, but they're your best bet.
04-11-2022 01:15 PM
@Hoping for the best You didn't understand my post.
The Social Team does NOT take phone calls. You are a bit confused.
EMAIL them. As I said there are a LOT of posts relating extremely positive experiences with this EMAIL option.
04-11-2022 03:22 PM
You mean a glitch on the QVC website?
No one at Q can fix 'the internet'.
I always have fast responses from the Social team but @Kachina624 is correct....
email only!!!
04-12-2022 09:03 AM
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