Customer Care

[Caaareful Shopper]

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@Melvin-QVC wrote:

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@Caaareful Shopper wrote:

@Melvin-QVC can you please then tell me if they are indeed supposed to be product reviews, or "Opinions?" That is totally different, and contrary to any other expectation of what a "Review" should be, to assist the future customer.  I just don't understand your reply.  Thanks.

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@Caaareful Shopper  Usually a product review is someones "opinion" of the item.  In this case, the poster states what they felt about the item.  As an informed consumer, if I were interested in making a purchase based on the reviews, I would either take into consideration what that person said or disregard it in making my purchase.  Honestly speaking, someone reading that review may find what was said very helpful whereas some may not.  

Melvin, Customer Care 

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I am sorry @Melvin-QVC , but if this is indeed QVC's policy I find it more than a little disingenuous. How many times has the host bragged enthusiastically about an item having "all 5-star reviews?"  Are you telling me that the normal, intelligent thought process should not be to assume these are actual reviews after receiving the product? 

I really thought QVC's system was just not sophisticated enough to truly distinguish whether a person received the actual product.  But now you're telling me it's deliberately ambiguous, and the buyer should just take the review for what it's worth.  If that's the case, do away with the ratings all together and just have the statements. Why should we ever hear about "Customer Top Rated" again?

[fthunt]

Amazon actually verifies that a person bought a product BEFORE they will post a review - good or bad.  If the Q will post a review just on my opinion after seeing it on TV - boy, I can have lots of fun because I've seen some pretty ugly clothing - shoes - coats - handbags that could fill up your review stands.  Apparently we have just received permission to - let it rip.

[qbetzforreal]

Being able give an opinion without purchasing it and using it of an item doesn't seem fair to the vendors.

That review/opinion should have been in the Dell Olio forum.  That is the proper place for opinions.

[KathyPet]

So even though QVC asks if a reviewer has purchased a item when you write a review they don't care whether you did or did not actually purchase it and will post your review in either case.  IN addition they do not even show that response from the writer of the review so unless it is very clear from the text in the review that the item was not purchased the reader of the review would not even know that the review is bogus.  That is patently absurd.

[itsmagic]

I thought the Q added the question about whether you purchased an item to cut out reviews on items that were not purchased.  So now I don't understand why that question is even there since it doesn't show up on the review. 

[Kachina624]

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@qbetzforreal wrote:

Being able give an opinion without purchasing it and using it of an item doesn't seem fair to the vendors.

That review/opinion should have been in the Dell Olio forum.  That is the proper place for opinions.

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@qbetzforreal That would be fine if the forum was for opinions but it's not, it is called a "review" which is the user's assessment of the Performance of the item whether it's a garment or a food processor.  You have to possess and use it to be able to do that. 

Dictionary Definition of a Review:  

[JustJazzmom]

Glad to see I am not the only one who feels this about reviews vs. opinions on actually purchased items.

[chrystaltree]

So, a person can see something on Qvc Tv or Qvc.com and post an "opinion" without ever seeing, touching or trying on the item.  And give it 5 stars and that's perfectly ok with QVC...lol    So, those reviews. are meaningless.  The hosts bragging about 5 star reviews is meaningless.     I think I'll go post some 5 star reviews and "opinions" on things I haven't even seen.  

[qbetzforreal]

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@Kachina624 wrote:

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@qbetzforreal wrote:

Being able give an opinion without purchasing it and using it of an item doesn't seem fair to the vendors.

That review/opinion should have been in the Dell Olio forum.  That is the proper place for opinions.

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@qbetzforreal That would be fine if the forum was for opinions but it's not, it is called a "review" which is the user's assessment of the Performance of the item whether it's a garment or a food processor.  You have to possess and use it to be able to do that. 

Dictionary Definition of a Review:  

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@Kachina624- I know what a review is and I saw what the OP was referencing and I agree that it is an opinion and not a fair review of the cardigan.  Dell Olio Forum like most of the vendors have a designated page within QVC Blogs and Forums.  That what I was talking about and most certainly where opinions would go.  Not click on an item and giving your opinion under the reviews.

I don't understand your post to me.

[Kachina624]

@qbetzforreal  I just re-read your post and obviously misinterpreted your remarks.  I apologize but thought your a proponent of posting opinions but now see that you're just the opposite.  Again, I'm sorry.