I am confused about how to return items (despite being a customer of QVC for 30 yrs.).
I have the invoice/packing slip that came with the item. In the past I would use that label to return an item. But now there are two procedures described on qvc.com.
1. on the top of my account page is this notice:
We're experiencing some delays in processing returns. For the quickest refund or exchange, find your order below, click View Order & then click Print Return Label.
2. on another page is a process called, Easy Returns Program that lays out this procedure:
Step-by-step guide for Easy Returns:
Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.
Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.
Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.
So, what are we supposed to do? Are we not supposed to use the label included in the package? I would like to use the process that will ensure a safe return and a quick refund.