Customer Care

[Pecky]

I ordered a Barefoot Dreams cardi at a ODO price yesterday.  I decided I wanted to switch the color which I did and it changed my price higher.  This shouldn't happen as I just edited it and not cancelled it.  Not real happy.

[lavenderfields]

I would try giving Customer Service a phone call.  I would think that they would be able to make a color change for you without the price going up on your item.

[GCR18]

Sometimes different colors are different prices.  Other than that, the price shouldn't have changed.  

[Beth-QVC]

@Pecky 

I can make the adjustment for you. What is the item number of the one that needs adjustment?

Beth QVC

[Pecky]

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@Beth-QVC wrote:

@Pecky 

I can make the adjustment for you. What is the item number of the one that needs adjustment?

Beth QVC

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@Beth-QVC  It is A368820.  Thanks so much! 

[Beth-QVC]

@Pecky 

Done!

Beth QVC

[KingstonsMom]

@Beth-QVC 

You and the rest of the team are just awesome at helping us and I sure appreciate all that ya'll do!

So much better than sitting on hold for 20 minutes with an overwhelmed CS!

Hope you all have a nice Thanksgiving, with the 4 'Fs'.....Fun, Food, Family and Friends!

[Beth-QVC]

@KingstonsMom 

We really appreciate your kind words! Best of the season to you and yours...

Beth QVC

[Pecky]

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@Beth-QVC wrote:

@KingstonsMom 

We really appreciate your kind words! Best of the season to you and yours...

Beth QVC

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@Beth-QVC  I totally agree with IG.  You really go above and beyond to help us.  I so appreciate your help on this. Have a wonderful Thanksgiving.