Customer Care

[Fofina]

I am done ordering from QVC - my last three orders have had problems.  I ordered two fashion items where the wrong color was shipped to me, and I had to return - the return label you print costs 6.95 and there is no way to change that because it was QVC mistake.  One item was mailed nack more than a week ago, and there is no tracking information yet for the return.  I also ordered a mattress which was supposed to be delivered by May 16, but the order was never transmitted to the vendor, and had to be re-ordered.  So I will shop Amazon and Macy's which are infinitely more reliable.

[We rescue cats]

So sorry you have had these issues. Did you call customer service and request a return due to the company's error?

[SarrahQVC]

Good morning! I am so sorry that you have had problems with your last three orders from us. We always want our customer to have the best experience with us, and that has not been yours with us recently.

As a small token of our apology, we have issued a 10.00 credit for immediate use on your next purchase with us. We hope you can give us another chance to give you a better experience in the future. Please let us know if you need any additional assistance, and we wish you a lovely Thursday.

[THEY CallMe Mr Wilkes]

WOW!  Does every QVC customer receive this very special treatment???

We all should!

[geezerette]

@Fofina 

Did you call customer service to have your return shipping fee refunded due to QVC's error?  Yes, it's a pain to have to do that since they should do it automatically, but you are entitled to all shipping costs refunded if you receive damaged, defective, or incorrect orders.

[Kachina624]

@Fofina.  If you returned items because wrong colors were sent, you won't be charged a return shipping fee.  If you asked for a refund, check to be sure it's correct and call cs if it's not.

I order a lot, and can't remember the last time they sent me something in errorr.  They actually make amazingly few mistakes.

[I am still oxox]

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@Fofina wrote:

I am done ordering from QVC - my last three orders have had problems.  I ordered two fashion items where the wrong color was shipped to me, and I had to return - the return label you print costs 6.95 and there is no way to change that because it was QVC mistake.  One item was mailed nack more than a week ago, and there is no tracking information yet for the return.  I also ordered a mattress which was supposed to be delivered by May 16, but the order was never transmitted to the vendor, and had to be re-ordered.  So I will shop Amazon and Macy's which are infinitely more reliable.

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@Fofina You should not have to pay for shipping back the orders that are their errors

[Sooner]

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@THEY CallMe Mr Wilkes wrote:

WOW!  Does every QVC customer receive this very special treatment???

We all should!

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@THEY CallMe Mr Wilkes Been here since the early 1990's and no, I never have.  

[Etoile308]

Mistakes...let me count the ways.

[Kachina624]

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@Sooner wrote:

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@THEY CallMe Mr Wilkes wrote:

WOW!  Does every QVC customer receive this very special treatment???

We all should!

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@THEY CallMe Mr Wilkes Been here since the early 1990's and no, I never have.  

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@Sooner. @They Call Me MR Wilkes

I've got complimentary $10 credits on a couple of occasions.