Customer Care

[Krcarpenter901]

I ordered the Canon T6 Monday and it has still not been sent out, I contacted customer service and they have said for 3 days now it is so close to shipping, I cant cancel. Part of the whole ordering process was to try to get this camera in before Thanksgiving.

Today when I asked why it wasn't sent out they said I changed my payment method and that delayed things but I never changed payment at all!! I told them I was confused and they said they don't have to access the information but just thought I would like to know that? WHAT!? Is anyone else having a difficult time with this Canon T6  DSLR Camera?

[Kim-QVC]

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@Krcarpenter901 wrote:

I ordered the Canon T6 Monday and it has still not been sent out, I contacted customer service and they have said for 3 days now it is so close to shipping, I cant cancel. Part of the whole ordering process was to try to get this camera in before Thanksgiving.

Today when I asked why it wasn't sent out they said I changed my payment method and that delayed things but I never changed payment at all!! I told them I was confused and they said they don't have to access the information but just thought I would like to know that? WHAT!? Is anyone else having a difficult time with this Canon T6  DSLR Camera?

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Hi @Krcarpenter901 - Thank you for posting in our forums. I apologize that we have casued you concern on this order. I did check on it and there is no issues to report and the order is progressing successfully to the VS status and we do still intend to meet our EDD. I will continue to monitor this order over the weekend and Monday. Please feel free to email us at QVCSocialTeam@qvc.com if you need us. Thank you for shopping with us! ~Kim

[Krcarpenter901]

The estimated delivery date when i order was 11/21/2017 now it is 11/24/2017 so the edd might change again?

[Krcarpenter901]

Thank you for getting back to me @Kim-QVC. I am a little confused if i could get som answers. why was my payment changed if i didntmake that change? they told me that the change in payment is the reason for the delay but i never made a change in payment. they stated there was a card added to my account 11/15 and i said yes thats right and i purchased this on 11/13 so im not sure what is actually going on

[Krcarpenter901]

Chelsea from Customer Service is who i spoke with if that helps

[Kachina624]

@Krcarpenter901.  QVC orders typically take 2-5 days to ship.  You might want to take that into account when planning your purchases.

[Krcarpenter901]

Thank you! I will now I am a newer buyer My whole QVC account was just started about 2 months ago so I know now! It was shipped today it says though I would like to update anyone