Customer Care

[TNI]

I cannot view measurements for any item including the du jour link included. It doesn’t work in qvc app or via browser. I even tried installing chrome and still doesn’t work. I have iPhone 8 Plus with latest version of iOS.

[dooBdoo]

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@TNI wrote:
I cannot view measurements for any item including the du jour link included. It doesn’t work in qvc app or via browser. I even tried installing chrome and still doesn’t work. I have iPhone 8 Plus with latest version of iOS.

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I'm sorry you're still having trouble, @TNI.   I don't use the Q app -- I don't like the design and I've found too many glitches (not sure it's maintained well by the developers).   The only recourse you have with the app is to be sure you have the most recent version, and also you can try deleting it and reinstalling it.    Since you also can't see the measurements on the full browser, did you go into settings, under Safari, and clear all history and website data (and also look under Advanced, Website Data, and if there's anything stored there, delete it all, too)?   There might be some wonky data, cookies, etc., hanging around causing mischief.

These bugs can be more than frustrating.  I hope you find a good solution.🌻