Customer Care

[kismet]

I purchased the Shark vacuum on 6/29.  Last week I called and cancelled it.  I called twice after since I didn't get a cancellation notice in my email.  Today I have a tracking number for it so I called and asked why it wasn't cancelled.  All I was told is they will try to cancel.  I said UPS hasn't picked it up yet and if I get it they will get it back and I expect a pickup. Has this happened to anyone else.  I cancelled last week at the beginning of the week.  7/21 and it's 3 weeks from the order date.  I did ask if others had gotten theirs and some have within a fair amount of time.  I purchased a vacuum locally so no need for it.  I told them when I cancelled I was buying locally but no one listens.  

[smoochy]

my experience has been that if I don't cancel an item within an hour of ordering, I will receive it. You waited way too long. 

[Kachina624]

@kismet.  you should know that canceling an order beyond the canceling time limit is risky and almost always results in a delivery.  This was probably a vendor shipped item.

Why are you surprised?

[kismet]

I waited a fair amount of time being told there was a problem in the warehouse.  I never had to cancel anything in all the years I've been buying from QVC.  Now I know what to do.

[kismet]

I didn't plan on cancelling it so I wouldn't go on in a few hours to cancel.

[kismet]

Kachina624

Lesson learned after all these years of buying.  I think buying locally is a better choice.  Oh, and I got my vacuum in 3 days of ordering.  

[Shelbelle]

I like HSN's cancellation policy, easy peasy, you have until midnight the day of your purchase to cancel with no issues. 

[Miss Pepsi]

Once it goes into processing and sometimes that happens within minutes of ordering, it is too late to cancel.  

[We rescue cats]

I don't really care what the unwritten policy is, if I order and it doesn't have a confirmation of processing or shipping they will have a heck of a fight on their hands if they don't cancel the order when I request it. I got into that last year with an order that didn't appear to process. I called the credit card company and had them cancel the charge.

[RespectLife]

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@We rescue cats wrote:

I don't really care what the unwritten policy is, if I order and it doesn't have a confirmation of processing or shipping they will have a heck of a fight on their hands if they don't cancel the order when I request it. I got into that last year with an order that didn't appear to process. I called the credit card company and had them cancel the charge.

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@We rescue cats 

And you received the item then and kept it?  I'm not understanding what you wrote.