Customer Care

[Penelope59]

I am having issues again this afternoon and evening also...not able to stream even briefly

[NC]

It’s happening on both a Roku TV and a roku premium box... one on 5gh wired network, one on 2.4 go wireless... both on the 12/4 app update! It’s the app update that’s broken! BRILLIANT MOVE QVC! Break your app right before Christmas!

[NC]

It’s happening on both a Roku TV and a roku premium box... one on 5gh wired network, one on 2.4 wireless... both on the 12/4 app update! It’s the app update that’s broken! BRILLIANT MOVE QVC! Break your app right before Christmas!

[Penelope59]

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@Kim-QVC wrote:

Hi @lindyj325 @riley1 @OnlyShopsOnline @Penelope59 @TheMemphisVette  and anyone else that may still be having issues with QVC and Roku. We submitted the inquiry here and they are asking if anyone is still having issues can you share the Roku device/model and the operating system they’re on.  That can all be found under: Settings à System à About.  Having this info would be really helpful. Thank you. Kim

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3900RW-Roku Express.....Software version 9.2.0 build 4806-51

QVC is the only streaming channel that is not workiing on my Roku

[TheMemphisVette]

working now

[Penelope59]

Just checked...mine is too...same timing as last night 

[loriqvc]

For whatever it's worth, I've had many problems with the QVC app for Roku in the past, but I've experienced no significant issues with the app during the last couple of days. The only thing I've noticed is the usual repetition/loop of about five seconds of streaming when I first click into a live feed, both on QVC and Q2. My unit is a Roku 4.

[TheMemphisVette]

is down again

[Penelope59]

mine was working for a while but its out again....its not working way more than its working these days 

[TheMemphisVette]

working now