Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
06-25-2018 09:15 AM
Over the weekend I received the Isaac Mizrahi lace cold shoulder dress.When I tried it on this morning I noticed a small tear in the lace in the front near the left shoulder.I have a wedding next week that I want to wear the dress to.If I send it back for an exchange it will take too long.Is there any way you can help me out.I’m in a bind. I have nothing else to wear!!
I would appreciate anything you can do to help. Thank you 🙏!!
Solved! Go to the Best Answer.
06-25-2018 09:23 AM - edited 06-25-2018 09:25 AM
If it were me I'd order another dress and expedite shipping, hoping the new one is perfect. Meanwhile, get the damage dress packaged up to ship back, mark it "Damaged", then call Customer Service and explain to them about the damaged dress and that you'd appreciate them removing return shipping costs..... Have fun at the wedding!
06-25-2018 10:19 AM
@NicksmomESQ I see you've been helped, have a great time at the wedding. Cindy
06-25-2018 10:29 AM
@Cindy-QVC Yes !! Thank you. I just got off the phone with Jennifer in customer service.She was very helpful!! She is sending me another dress by express mail.I will have it by Wednesday!! In the meantime I’ll send back the one I have.QVC is picking up all of the express & return fees!!
06-25-2018 11:31 AM
Wonderful to hear of great customer service! Enjoy the wedding and your new dress.
06-25-2018 05:29 PM
That's wonderful!! That was great customer service!
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788