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Super Contributor
Sparky3333
Posts: 363
Registered: ‎03-09-2010

CS Help Please

‎09-19-2017 12:30 AM

I ordered a set of lock n lock on the 8th and they are still in process..CS on phone says there was a problem in ontario so they are delayed yet i cant even cancel the order and they cant tell me when i will get it??...Can you look into this for me and let me know when to expect this order....My daughter wants/needs these asap.

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QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: CS Help Please

‎09-19-2017 01:11 AM

@Sparky3333 I'm so sorry for the inconvenience, but the representatives you spoke to is correct. I took a look at the order and unfortunately it cannot be canceled at this time due to it was picked for shipment. I sincerly apologize that we are unable to cancel the order, but we will do everything we can to get the shipment out to you asap. We truely appreciate your paitience. 

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Super Contributor
Sparky3333
Posts: 363
Registered: ‎03-09-2010

Re: CS Help Please

‎09-24-2017 01:27 PM

So i reordered item above and got a email it shipped today..Original order on the 8th still in process..You would think they would have offered fast shipping for this but they didnt and i forgot to ask.

 

I went to go into my account here and i cant get into it...Says error try later??....Its unreal the problems at this company and makes me question how safe is our info here with all these problems.

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