Customer Care

[FoundLoveInParis]

I placed an order in January 2015 for a garlic press.  It showed as shipping Jan 21st.  Then on Jan 25th it shows it was transferred to a shipping partner.  I called customer service a week later when it was not updated and they said "be patient".  I called customer service 2 weeks later when it was still not updated and they said "be patient".  Finally, I called on Feb 28th, and the customer service representative said that it should have been re-shipped as it was clearly lost.  So, it was shipped a second time and I received on March 1st.  Good news, right?  The bad news is that they billed my credit card a second time for the item (despite assuring me on the 28th that the 2nd order would ship at no charge).  So, I spent 25 minutes on the telephone trying to get a credit issued for the $30.  What nonsense!  QVC needs a better system to handle replacement shipments.

[millieshops]

Sad to say it was probably not company policy -  more than likely the CS rep hit one wrong key.

Problem is that can mean an hour of your time to get everything fixed.

I've been lucky with QVC in this regard.  Wish that were true for cable/telephone companies.  Can't believe how few employees know how to deal with even slightly unusual requests.

[Wayne-QVC]

Hello @FoundLoveInParis - Would you like me to resarch the order for you?

[Wayne-QVC]

@FoundLoveInParis I’m sorry that happened. Please check your email for more information

[dancing 522queen]

Been having so many different issues with QVC lately. Ordered a necklace and earring set and the earrings were missing and the necklace was defective, another package that had to be returned, and I had to call to get my refund.. Received a bangle that was damaged returned it for an exchange I also called customer service to alert them so they can mark it on the order. Well I did not receive the exchange that QVC keeps telling us "Free Exchanges", instead I was refunded and they deducted all the postage costs, not only did I not get the bangle but I also lost the special price that I ordered at. Called CS again to tell them it was damaged and I wrote damaged and wanted it replaced with same, I am getting my account refunded for the postage cost, but this keeps happening...… NOT HAPPY... Recently ordered ring on check at a lower price , so I changed it to my credit card and the price went up and I lost my EZ payments. Had to call customer service twice to get this corrected. Checked my credit card account and to my surprise was charged twice one with the higher amount and one with the lower amount. Called customer service again and am hoping it will all be corrected, was told that I need to call again to make sure I receive a credit for the difference in price, and hopefully the EZ pays will appear... Maybe.... Also ordered a ring for a gift and was in processing forever came well after the person's birthday so I had bought something else and when the ring finally arrived weeks later, I returned it... again another return and I find myself spending more time on the phone trying to get orders corrected or refunded....