Customer Care

[KathyPet]

THe airlines have developed a system that reads baggage tags and sends the bags off in different directions to,get them to the correct baggage handling area for the gate your flight is leaving from.  IF that sort of advanced automated technology is available to handle luggage off a conveyor belt then surely QVC can scan labels on return packages to determine if a pre paid QVC label is on a package or not and send it to the appropriate sorter depending upon whether the return is or is not subject to the $6.95 return fee.

[Lipstickdiva]

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@DJs mom wrote:

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@millieshops wrote:

It is a problem, but since it doesn't happen thousands of times a week, it's probably not a big percentage of their returns.  On the Forums we're far more likely to hear about problems than successes -  and that's been true every where long before Internet shopping -  people complain exponetially more than they compliment.

Two thoughts -  one is my usual that we as consumers should care more about our money than anyone else does so we better watch it carefully.  I consider that MY JOB. 

The other -  I don't know enough about warehouse and computer procedures to understand how they could eliminate the issue every time, but if getting it done involves someone earning minimum wage or close to that -  I'd say lots of luck getting perfection.  Sorry if this insults someone but my high school teaching experience tells me that you can have all the policies you want and some will always forget or ignore them. 

Is there a way to have a machine do every package without human intervention in the process?

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Truthfully, we don't know how many times a week it is happening. It could be more or less than thousands. Also, I'm sure it is happening to many people who are not posting on this forum.

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And I will bet this happens to a lot of people who don't even notice. They never check their refund amount or returns and trust that QVC is crediting them properly.

[ScarletDove]

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@Magny wrote:

You can check your "order status".  When a return is credited, you can see immediately if the refund is missing $6.95, & deal with CS IMMEDIATELY.

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@Magny  And, make sure when you "return-on-your-own-dime" that you save the receipt.....if they charge you the prepaid-label-fee on a return and call CS about the overcharge, you will be required to give the USPS tracking code to CS as proof you paid on your own dime......

[KathyPet]

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@ScarletDove wrote:

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@Magny wrote:

You can check your "order status".  When a return is credited, you can see immediately if the refund is missing $6.95, & deal with CS IMMEDIATELY.

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@Magny  And, make sure when you "return-on-your-own-dime" that you save the receipt.....if they charge you the prepaid-label-fee on a return and call CS about the overcharge, you will be required to give the USPS tracking code to CS as proof you paid on your own dime......

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I have to call twice recently about being charged for using the QVC label when I did not.  I was never asked for any sort of documentation that I had paid for my own postage. THe CS person simply credited me back the $6.95 both times.

[Magny]

I was never asked for proof the few times I called for refund.  What I usually do when I am sending something back on my own, is to leave the Q return label in place on the packing slip stub, & cross it out with a black marker.  No doubt that I didn't use the label then.