So I had purchased a QVC gift card for $50 at our local grocery store, as it then adds to your fuel / grocery perks lol, and as I have often done in the past (and it hasn't always gone well, should have known better) I called QVC Customer Service and asked them to please Close it out and ADD IT AS CREDITS, to my QVC account ~ The CS rep even reiterated how much it was for, confirmed it was being CLOSED OUT AND ADDED as credits to my account - 45 minutes later, I went to purchase an item on the QVC app and guess what?!
My $50 credit was NOT there. I was like great, here we go - I called QVC CS and it was very frustrating and went basically nowhere, they claimed something was wrong with the system and try "calling tomorrow morning".
I then sent an email to QVC Customer Care explaining what happened and at first got a response saying they would take care of it immediately, then I got a follow up email saying sorry, we can't do it right now will need to send a request for it to be manually done, and- IT WILL TAKE UP TO 72 HOURS. REALLY?! I just don't know what to say anymore, getting very dissatisfied and disappointed with QVC lately, this sadly isn't the first time this has happened but in the past, they resolved it MUCH quicker than 3 days later. I was counting on using the gift card as a purchase for a gift for a family member, this is a huge inconvenience.
What did the ORIGINAL CS rep do wrong is the question? So unhappy ugh