Customer Care

[nicole s]

I placed an order for Me by Jennie Garth Bermuda shorts before theyt even aired.  The order had an advanced ship date but when that date approached my order changed to backorder.  How can this be when I placed the order BEFORE it even aired.  I did this so I woulndn't miss out.  There are reviews posted so I know people receied their item.  This has happened to me before.  They need to get this fixed because it is very disappointing to think you will be receiving the item since you placed your order early enough.  I messaged customer service but they couldn't answer my questions why.  No, I don't want to wait for someone else's return either.  I cancelled my order and not sure I will be ording again. 

[FranandZoe]

Check eBay.

[elated]

I had an A/D delivery on Tarte undereye corrector and creaseless eye powder. It is now on backorder and not knowing if it will ship or be cancelled. They only had two orders for this item one on 2/23 and 5/24. I am very disappointed.

[Kachina624]

@nicole s.  This often happens when the size or color you ordered has not yet arrived at QVC.   Hang in there, they usually show up.

[ScrapHappy]

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@elated wrote:

I had an A/D delivery on Tarte undereye corrector and creaseless eye powder. It is now on backorder and not knowing if it will ship or be cancelled. They only had two orders for this item one on 2/23 and 5/24. I am very disappointed.

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 I received an email that my Philosophy AD is on backorder.  This is my third Philosophy AD and third time receiving this notification, I've had 2 other AD's for Philosophy.  I'm anticipating that this AD will be discontinued just like the other two.  But, each time, the products are available on QVC and Philosophy websites.  

[elated]

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@ScrapHappy wrote:

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@elated wrote:

I had an A/D delivery on Tarte undereye corrector and creaseless eye powder. It is now on backorder and not knowing if it will ship or be cancelled. They only had two orders for this item one on 2/23 and 5/24. I am very disappointed.

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 I received an email that my Philosophy AD is on backorder.  This is my third Philosophy AD and third time receiving this notification, I've had 2 other AD's for Philosophy.  I'm anticipating that this AD will be discontinued just like the other two.  But, each time, the products are available on QVC and Philosophy websites.  

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@ScrapHappy  I am wondering if all these back orders have to do with payments to the vendor. Just a thought because it doesn't make sense. 

[ScrapHappy]

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@elated wrote:

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@ScrapHappy wrote:

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@elated wrote:

I had an A/D delivery on Tarte undereye corrector and creaseless eye powder. It is now on backorder and not knowing if it will ship or be cancelled. They only had two orders for this item one on 2/23 and 5/24. I am very disappointed.

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 I received an email that my Philosophy AD is on backorder.  This is my third Philosophy AD and third time receiving this notification, I've had 2 other AD's for Philosophy.  I'm anticipating that this AD will be discontinued just like the other two.  But, each time, the products are available on QVC and Philosophy websites.  

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@ScrapHappy  I am wondering if all these back orders have to do with payments to the vendor. Just a thought because it doesn't make sense. 

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All the items are still available on QVC and Philosophy site.  Everytime my AD is canceled, it comes back at a higher price point.

[Lovestheshores]

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@ScrapHappy wrote:

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@elated wrote:

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@ScrapHappy wrote:

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@elated wrote:

I had an A/D delivery on Tarte undereye corrector and creaseless eye powder. It is now on backorder and not knowing if it will ship or be cancelled. They only had two orders for this item one on 2/23 and 5/24. I am very disappointed.

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 I received an email that my Philosophy AD is on backorder.  This is my third Philosophy AD and third time receiving this notification, I've had 2 other AD's for Philosophy.  I'm anticipating that this AD will be discontinued just like the other two.  But, each time, the products are available on QVC and Philosophy websites.  

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@ScrapHappy  I am wondering if all these back orders have to do with payments to the vendor. Just a thought because it doesn't make sense. 

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All the items are still available on QVC and Philosophy site.  Everytime my AD is canceled, it comes back at a higher price point.

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And always a change in the item number. A very sneaky and deceitful practice.