Customer Care

[Caaareful Shopper]

I tried it on a non-TSV beauty item this morning -- it did not work. 

Mods, can you assist??

[Caaareful Shopper]

I tried to buy the Smileactives from Leah's beauty show this morning.

The promo code did not work.  I emailed customer service.

They responded that Smileactives is not a beauty product so it did not qualify.

Really!  They put Smileactives in the all-day beauty show.  They gave it free shipping, and 5 easy pays today because all Beauty gets free shipping and 5 EPs today.

But when it comes to the promo code it doesn't qualify????

That's terrible QVC.  Mods.

UPDATE:

That one-sentence email response from someone from the Social Team really ticked me off.  

So I called the QVC customer service phone number.  That rep was absolutely wonderful!  She looked into it and took the promo 20% off my order.  I immediately received an email confirmation.

So if any of you emailed and the response was unsatisfactory, you may want to give them a call instead.

[SleeplessinSD]

It worked for me, along with free shipping....

[seehorse]

Hi Etoile308,

I meant to thank you for the social team contact.  They will give me discount when I let them know it's posted to my account.

[seehorse]

Appears that those of us who ordered in the wee hours had trouble with the code.

I believe that they may not have had that in the system at that time.

Seems all is working now!

Cheers!

[Lois in SCC]

It didn't work for me either the 1st time I tried to use it.  I went back and began my order again and it worked  Just keep trying as it does work eventually.  Don't know why the glich.