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05-28-2020 07:39 PM
I've sent three emails about ordering and returning problems to the "Email Us" section of QVC. I wonder if anyone is ever going to read these at all or if they will just be put in a shredder. I only get a busy signal when calling the QVC number so I gave up with that. However, I am not ordering anything else at all from QVC until this messy ordering/returning/listening to customers is corrected. I've ordered from several other companies duirng this pandemic and never had a problem as serious as what I'm seeing now at QVC. Orders didn't take as long and customer service if I had a question was reachable.
05-28-2020 07:42 PM
I am sorry in the delay with your emails being responded to. Please forward your information to us directly at QVCSocialTeam@QVC.com and we would be happy to assist you.
Barb
Customer Care
05-28-2020 08:12 PM
HI Barb,I just wanted to commend your QVC social team.I sent off for an explanation on my refund amounts last weekend.I got a reply on Memorial Day with a full disclosure plus I was refunded the postage for both purchases. I didn't ask for it but the easy pays amount had been deleted from my account. I wasn't sure what was what.
So shout out to Kim on your team.She answered my questions in a most professional way.I will continue to communicate via their email address. I would suggest others do the same.
Thanks!
05-28-2020 08:31 PM
@Estates I am so glad that Kim was able to assit you. I will be sure she sees your kind words!
Barb
Customer Care
05-28-2020 08:35 PM
@InStitches49I had an issue and I tried to call and sent two emails. It did take awhile but I recieved the answer I needed to resolve the problem via email. I hope your problem gets an answer.
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