Customer Care

[Mominohio]

Ordered the Big Deal Candle Impressions lanterns, and at the time I hit submit, there were supposedly still over 2000 in inventory according to the on air presentation (live). 

Today I check my order status and it says advanced order? I even watched another live presentation hours later that had stock in my color. 

Get it together QVC.

[SandGirl]

Advanced order is diff. than waitlist.

Advanced order means order now but it won't ship until the future. I'm sure cust. support will chime in with more info 

[Still Raining]

A year or so ago, long before the current mess happened, I had to call about a delay.  Within a hour, like magic, suddenly it had shipped several shipped days prior.

They seem to have some lack of link between order and shipping.

[avid shopper]

I ordered 3 days ago as soon as it was posted for sale.   That day they were charging $5.50 for shipping and today the shipping is FREE.   I know they can do whatever they want but I do not like this at all.  

[DJs mom]

@avid shopper email the MODS they will refund your s&h.

[Alice-QVC]

Hi @avid shopper unfortunately I cannot change the order at this time, but once it is shipped and billed email QVCSocialTeam@QVC.com and we can refund the shipping. 

[Alice-QVC]

Hi @Mominohio I am so sorry you were not aware this was an advanced order. I am showing an estimated delivery date of 7/11. 

[avid shopper]

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@Alice-QVC wrote:

Hi @avid shopper unfortunately I cannot change the order at this time, but once it is shipped and billed email QVCSocialTeam@QVC.com and we can refund the shipping. 

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@Alice-QVC Thank you....I will give that a try....appreciate your help!

[Mominohio]

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@Alice-QVC wrote:

Hi @Mominohio I am so sorry you were not aware this was an advanced order. I am showing an estimated delivery date of 7/11. 

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@Alice-QVC 

Thank you for your response. And maybe I wasn't listening close enough, but I ordered in the initial presentation and I never heard them mention that these were an advanced order. If I'm wrong about that, I apologize, but the hosts need to do better about informing on air when things are on advanced order.

Thanks again for your help!

[bcnu]

I too placed an order for item #H221162.  It is also advanced order, but nowhere does it say that when ordering or when it was being presented.  QVC mod can you help see when it will be shipped?