Customer Care

[Southern Classy]

This is the fourth time I have asked for help with the Advanced order List.  Cannot "access" it.  I posted on this the blog, I sent an email, I had a live "chat" with a representative, I have talked directly with a customer representaive.  I get no response....can someone please help!!!!!!!!!!!!!!!!! It's been like this for about 2 weeks.  

The page says "We're sorry. Order status is currently unavailable. Please try back later!"

I get no response from anyone on the problem.

[rockygems123]

@Southern Classy 

Call Customer Service have them read to you what is on your list and write it down. Wouldn't that work for you?

[Mombo1]

@Southern Classy    Have you tried QVCSocialTeam@QVC.com. ?   They are always my first choice with any questions. 

[rockygems123]

---

@Mombo1 wrote:

@Southern Classy    Have you tried QVCSocialTeam@QVC.com. ?   They are always my first choice with any questions. 

---

In the many posts that @Southern Classy has made on this exact subject lots of posters gave her the QVC social team email.

Clearly somethng is wrong with these multiple posts.

[Kachina624]

@Southern Classy    I'm able to see my advanced orders with no problem.  Often when a customer is unable to view some component of the QVC app, if they download and temporarily use a different browser, that solves the problem.  Please try this and let us know if it works.

[Etoile308]

@Southern Classy, just a suggestion but does your device have the most recent updates?

[Southern Classy]

I have tried everything everyone is mentioning.  I get no help or replies. If you read my complaint I clearly explain everything I have done including talking to QVC directly.  It does not work on my desk top computer or my iphone.  

[Kachina624]

@Southern Classy    Have you tried using a different browser?.  Which one are you using now?

[Etoile308]

@Southern Classy, your post are confusing to me. Posters here are replying and attempting to help. By saying, "If you read my complaint..." are you referring to what you wrote in you initial post in this thread? Or somewhere else?

It was suggested several times to email the social team at QVCSocialTeam@QVC.com? If you've emailed them, they are extremely responsive and I would find it very unusual for them not to have contacted you. If you emailed and didn't get a response check your spam folder. Email again.

Contacting the Social Team is not the same as calling customer service or live chatting with customer service.

I am also using Apple products and Safari browser and have not experienced any problems. If I did, these would be the first steps I would take:

     1.) Verify my device is updated with the most recent softwear.

     2.) Log out of the account.

     3.) Close out the browser. 
     4.) Shut off and power off the device.

     5.) Restart device, reopen browser, log back in.

Good luck, I imagine it's frustrating.

[Venezia]

@Southern Classy - I'm using MS Edge on my desktop and I'm having no problem.

BUT occasionally I've had that (or "can't access wishlist") message come up.  I immediately just try again and it comes up.  (I click on "Orders" again, then "Advanced/Waitlist.)  I have no idea what the glitch is, but that's always worked for me.

Have you tried that or do you just come out of it the first time you get the message?

People on these forums really are trying to help with their suggestions.