Customer Care

[DecorDiva]

Is there a way to know if you have any account credits?  I returned an item partially paid for with credits and I would like to know if they have been returned to my account.   TIA!

[ECBG]

Interesting.

[Beth-QVC]

@DecorDiva 

If you have any member credits, they will appear on the check out screens. 

Beth QVC

[DecorDiva]

@Beth-QVC  -  I placed an order today and there was a $10 credit applied that was just issued two days ago.  I was looking for the $30 credit that I used to purchase a chair that was returned and I was credited the cash paid but apparently didn't get the $30 credit back that I used for the purchase.   This was a week ago at least.  Can you look into this as to why the $30 was not returned to my account, as it should have been prior to the $10 credit?  Thank you!

[Beth-QVC]

@DecorDiva 

Have a look at your account and you will see the $30 member credit.

Beth QVC

[DecorDiva]

@Beth-QVC  - where does it show up under My Account?  

[Beth-QVC]

@DecorDiva 

account credits show up on the check out screens.

Beth QVC

[DecorDiva]

@Beth-QVC  -  Got it!  Thank you Beth for all your help!