Account Problems and Return Labels

Tabathann · ‎02-14-2017

Recently items received have not had return labels. I needed to return a couple of the items and tried to download the return labels from my QVC account. My Account has not allowed me to make changes, just viewing only. I have reported this problem over a month ago and nothing has been done. I connected customer service and was emailed a label for these items and description for the return. I could not print the label as it was to large and I don not have the ability too shrink the label to print. So I used label from other items to put in the mail. I did put the return package the correct item return information. Now the items from the labels are showing up as returned.

QVC has always done what is best for the customer. I have been with QVC since day one I am sadden to see what has happened to excellent customer service. It has become a chore to order and return items, no longer a friendly customer company.

PLEASE FIX MY ACCOUNT!!!!!

Kachina624 · ‎03-10-2010

@Tabathann Contact the social team at qvcsocialteam@Qvc.com including your item numbers and they will assist you.

New Mexico☀️Land Of Enchantment

RespectLife · ‎02-27-2012

Oh gosh @Tabathann

You can NOT use other return labels!!!!

They are coded...the return dept scans in the label first...so of course the wrong item is going to be recognized.

Def. contact the mods....they will help sort this out for you.

santorini · ‎03-09-2010

@RespectLife wrote:
Oh gosh @Tabathann

You can NOT use other return labels!!!!

They are coded...the return dept scans in the label first...so of course the wrong item is going to be recognized.

Def. contact the mods....they will help sort this out for you.

Not true. I do it all the time and it works fine.

Kachina624 · ‎03-10-2010

@santorini Apparently it didn't work fine for @Tabathann . Made a big mess of her return.

New Mexico☀️Land Of Enchantment

DebNYC31 · ‎01-24-2019

QVC return labels have not been updated in the 20 years i have been a customer...work ok when your are returning one item...but sometimes if there ar e a few items on one receipt, I want to return one item and exchange another....the label makes it tough to do that. Also...i noticed that even if you return 2 items from the same receipt...qvc charges return S&H on both so watch out for this....they should not do that!

Kachina624 · ‎03-10-2010

@DebNYC31 You're supposed to be able to return 2 items on one label. If you're charged for 2 instead if 1, contact the mods for a refund.

New Mexico☀️Land Of Enchantment

Catch71 · ‎03-09-2010

@RespectLife wrote:
Oh gosh @Tabathann

You can NOT use other return labels!!!!

They are coded...the return dept scans in the label first...so of course the wrong item is going to be recognized.

Def. contact the mods....they will help sort this out for you.

You are so right. I did that and learned a lesson. It doesn't matter what is in the package, you get credited for the label they scan.

Catch71 · ‎03-09-2010

@santorini wrote:
@RespectLife wrote:
Oh gosh @Tabathann

You can NOT use other return labels!!!!

They are coded...the return dept scans in the label first...so of course the wrong item is going to be recognized.

Def. contact the mods....they will help sort this out for you.
Not true. I do it all the time and it works fine.

@santorini

I just returned a bracelet over $100. used a different label and they refunded me the item that went with the label, $28.67. Big mistake. When the warehouse gets the return they scan the label, doesn't matter what's inside the package.

santorini · ‎03-09-2010

@Catch71 wrote:
@santorini wrote:
@RespectLife wrote:
Oh gosh @Tabathann

You can NOT use other return labels!!!!

They are coded...the return dept scans in the label first...so of course the wrong item is going to be recognized.

Def. contact the mods....they will help sort this out for you.
Not true. I do it all the time and it works fine.
@santorini
I just returned a bracelet over $100. used a different label and they refunded me the item that went with the label, $28.67. Big mistake. When the warehouse gets the return they scan the label, doesn't matter what's inside the package.

That goes against things reported here in the past and where the CS reps have said to use one label and "the other things can ride along for free." Again, I do this often and have NEVER had a problem. Someone has to open the box at some point and see what's inside.