Customer Care

[Boehm Collector]

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@dooBdoo wrote:

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@Boehm Collector wrote:

@Barbara-QVC and @Anonymous ......    I still am unable to check my active auto delivery plans.  I continue to receive the following message:  "We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.".   I am able to view all my completed auto delivery plans but none of my active auto-delivery plans.  I have the same problem on different computers using Safari, Moxilla Foxfire, Chrome and Internet Explorer.  So this has to be an issue with QVC's website.  This problem has existed for several weeks.  Please help.  

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          I think this is ridiculous, @Boehm Collector.    Have you tried sending a personal email to the Q Social Team at the address they post here, QVCSocialTeam@qvc.com?   Frankly, I think if I were you I'd write to them and if no help was provided in a day or two I'd contact QVC's corporate offices.    If we post their phone number here, for some reason it will be removed... but you can find it with an internet search.  

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Thanks @dooBdoo .. I think I am going to take your advise.  This is getting really frustrating.  Now I am not even getting any replies from the mods.  I am close to cancelling all my auto-delivery plans.  

UPDATE:  @dooBdoo .. I just sent my email.  Hope I receive a satisfactory response.  

[Barbara-QVC]

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@Boehm Collector wrote:

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@dooBdoo wrote:

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@Boehm Collector wrote:

@Barbara-QVC and @Anonymous ......    I still am unable to check my active auto delivery plans.  I continue to receive the following message:  "We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.".   I am able to view all my completed auto delivery plans but none of my active auto-delivery plans.  I have the same problem on different computers using Safari, Moxilla Foxfire, Chrome and Internet Explorer.  So this has to be an issue with QVC's website.  This problem has existed for several weeks.  Please help.  

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          I think this is ridiculous, @Boehm Collector.    Have you tried sending a personal email to the Q Social Team at the address they post here, QVCSocialTeam@qvc.com?   Frankly, I think if I were you I'd write to them and if no help was provided in a day or two I'd contact QVC's corporate offices.    If we post their phone number here, for some reason it will be removed... but you can find it with an internet search.  

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Thanks @dooBdoo .. I think I am going to take your advise.  This is getting really frustrating.  Now I am not even getting any replies from the mods.  I am close to cancelling all my auto-delivery plans.  

UPDATE:  @dooBdoo .. I just sent my email.  Hope I receive a satisfactory response.  

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Hi @Boehm Collector

I do apologize - both @Anonymous and I have been out of the office for a few days.  I do see that we received your email earlier today and @Anonymous was able to respond to you.  Hopefully we will have more of an update for you tomorrow.

Barb

Customer Care

[Boehm Collector]

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@Barbara-QVC wrote:

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@Boehm Collector wrote:

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@dooBdoo wrote:

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@Boehm Collector wrote:

@Barbara-QVC and @Anonymous ......    I still am unable to check my active auto delivery plans.  I continue to receive the following message:  "We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.".   I am able to view all my completed auto delivery plans but none of my active auto-delivery plans.  I have the same problem on different computers using Safari, Moxilla Foxfire, Chrome and Internet Explorer.  So this has to be an issue with QVC's website.  This problem has existed for several weeks.  Please help.  

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          I think this is ridiculous, @Boehm Collector.    Have you tried sending a personal email to the Q Social Team at the address they post here, QVCSocialTeam@qvc.com?   Frankly, I think if I were you I'd write to them and if no help was provided in a day or two I'd contact QVC's corporate offices.    If we post their phone number here, for some reason it will be removed... but you can find it with an internet search.  

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Thanks @dooBdoo .. I think I am going to take your advise.  This is getting really frustrating.  Now I am not even getting any replies from the mods.  I am close to cancelling all my auto-delivery plans.  

UPDATE:  @dooBdoo .. I just sent my email.  Hope I receive a satisfactory response.  

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Hi @Boehm Collector

I do apologize - both @Anonymous and I have been out of the office for a few days.  I do see that we received your email earlier today and @Anonymous was able to respond to you.  Hopefully we will have more of an update for you tomorrow.

Barb

Customer Care

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Thanks ...please keep me posted.

[Boehm Collector]

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@Boehm Collector wrote:

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@dooBdoo wrote:

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@Boehm Collector wrote:

@Barbara-QVC and @Anonymous ......    I still am unable to check my active auto delivery plans.  I continue to receive the following message:  "We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.".   I am able to view all my completed auto delivery plans but none of my active auto-delivery plans.  I have the same problem on different computers using Safari, Moxilla Foxfire, Chrome and Internet Explorer.  So this has to be an issue with QVC's website.  This problem has existed for several weeks.  Please help.  

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          I think this is ridiculous, @Boehm Collector.    Have you tried sending a personal email to the Q Social Team at the address they post here, QVCSocialTeam@qvc.com?   Frankly, I think if I were you I'd write to them and if no help was provided in a day or two I'd contact QVC's corporate offices.    If we post their phone number here, for some reason it will be removed... but you can find it with an internet search.  

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Thanks @dooBdoo .. I think I am going to take your advise.  This is getting really frustrating.  Now I am not even getting any replies from the mods.  I am close to cancelling all my auto-delivery plans.  

UPDATE:  @dooBdoo .. I just sent my email.  Hope I receive a satisfactory response.  

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Hi @dooBdoo .. this is the response I received yesterday:  

"It looks like Alice has forwarded your issue to our IT team. Unfortunately she is not in today but will be in tomorrow for me to ask about the progress.  We’ll try to get an update tomorrow morning.

Cindy

QVC Social Team"

As of this morning the problem still has not been corrected.  Let's see if I receive a response from Alice today.

[dooBdoo]

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@Boehm Collector wrote:

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@Boehm Collector wrote:

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@dooBdoo wrote:

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@Boehm Collector wrote:

@Barbara-QVC and @Anonymous ......    I still am unable to check my active auto delivery plans.  I continue to receive the following message:  "We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.".   I am able to view all my completed auto delivery plans but none of my active auto-delivery plans.  I have the same problem on different computers using Safari, Moxilla Foxfire, Chrome and Internet Explorer.  So this has to be an issue with QVC's website.  This problem has existed for several weeks.  Please help.  

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          I think this is ridiculous, @Boehm Collector.    Have you tried sending a personal email to the Q Social Team at the address they post here, QVCSocialTeam@qvc.com?   Frankly, I think if I were you I'd write to them and if no help was provided in a day or two I'd contact QVC's corporate offices.    If we post their phone number here, for some reason it will be removed... but you can find it with an internet search.  
 

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Thanks @dooBdoo .. I think I am going to take your advise.  This is getting really frustrating.  Now I am not even getting any replies from the mods.  I am close to cancelling all my auto-delivery plans.  

UPDATE:  @dooBdoo .. I just sent my email.  Hope I receive a satisfactory response.  

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Hi @dooBdoo .. this is the response I received yesterday:  

"It looks like Alice has forwarded your issue to our IT team. Unfortunately she is not in today but will be in tomorrow for me to ask about the progress.  We’ll try to get an update tomorrow morning.

Cindy

QVC Social Team"

As of this morning the problem still has not been corrected.  Let's see if I receive a response from Alice today.

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I'm cheering for you, @Boehm Collector!

[Anonymous]

Hi @Boehm Collector I am so sorry I have been out of the office. We are still waiting to hear from IT and we will let you know as soon as we hear anything. Cindy emailed you a list of all your Auto Deliveries so that you would have that information. Hopefully we will hear something soon. 

[Boehm Collector]

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@Anonymous wrote:

Hi @Boehm Collector I am so sorry I have been out of the office. We are still waiting to hear from IT and we will let you know as soon as we hear anything. Cindy emailed you a list of all your Auto Deliveries so that you would have that information. Hopefully we will hear something soon. 

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Hi @Anonymous ...   I can see the list of all my auto-delivery plans on-line.  However, when I click on each individual plan to view the details I cannot do so.  Thanks 

[Boehm Collector]

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@dooBdoo wrote:

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@Boehm Collector wrote:

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@Boehm Collector wrote:

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@dooBdoo wrote:

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@Boehm Collector wrote:

@Barbara-QVC and @Anonymous ......    I still am unable to check my active auto delivery plans.  I continue to receive the following message:  "We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.".   I am able to view all my completed auto delivery plans but none of my active auto-delivery plans.  I have the same problem on different computers using Safari, Moxilla Foxfire, Chrome and Internet Explorer.  So this has to be an issue with QVC's website.  This problem has existed for several weeks.  Please help.  

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          I think this is ridiculous, @Boehm Collector.    Have you tried sending a personal email to the Q Social Team at the address they post here, QVCSocialTeam@qvc.com?   Frankly, I think if I were you I'd write to them and if no help was provided in a day or two I'd contact QVC's corporate offices.    If we post their phone number here, for some reason it will be removed... but you can find it with an internet search.  
 

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Thanks @dooBdoo .. I think I am going to take your advise.  This is getting really frustrating.  Now I am not even getting any replies from the mods.  I am close to cancelling all my auto-delivery plans.  

UPDATE:  @dooBdoo .. I just sent my email.  Hope I receive a satisfactory response.  

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Hi @dooBdoo .. this is the response I received yesterday:  

"It looks like Alice has forwarded your issue to our IT team. Unfortunately she is not in today but will be in tomorrow for me to ask about the progress.  We’ll try to get an update tomorrow morning.

Cindy

QVC Social Team"

As of this morning the problem still has not been corrected.  Let's see if I receive a response from Alice today.

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I'm cheering for you, @Boehm Collector!

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Thanks @dooBdoo .. but the problem still has not been corrected.  

[Anonymous]

@Boehm Collector Thank you for letting us know. I will let IT know that you can see the list, but not the details. 

[Boehm Collector]

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@Anonymous wrote:

@Boehm Collector Thank you for letting us know. I will let IT know that you can see the list, but not the details. 

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Thanks @Anonymous