Customer Care

[Boehm Collector]

---

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

---

Hi @noodleann ... still having the same issue today.  And no response from @Barbara-QVC yet as to what is happening.  

[noodleann]

@Boehm Collector Believe it or not, I thought about you when I was logging on. I thought I sure hope that rose person got her log-in issue squared away.

I'm still good, or else I couldn't be responding to you, given the issue I had (could not log in here to post).

This thread was started by Day1128. Perhaps it would be a good idea to start a new thread of your own on this and detail specifically what is happening, every feature you cannot access or seems compromised (like telling you you can't order something online and have to call in to order), can't see your easy pays and auto deliveries, etc.

The other thing I'd suggest doing if possible is to log onto another computer and log in to your QVC account and see if the same problems exist there. I'd recommend changing your password to a new temporary password on your home computer or device before you go this, then testing on the other computer, and then changing your password back (or to a completely new one) on your home computer or device once you've done that.

I hope you or QVC sorts this out.

[Barbara-QVC]

---

@Boehm Collector wrote:

---

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

---

Hi @noodleann ... still having the same issue today.  And no response from @Barbara-QVC yet as to what is happening.  

---

Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday.  I see that you deleted your browsing history.  Did you also clear your cookies and cache?

Barb 

Customer Care

[Boehm Collector]

---

@Barbara-QVC wrote:

---

@Boehm Collector wrote:

---

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

---

Hi @noodleann ... still having the same issue today.  And no response from @Barbara-QVC yet as to what is happening.  

---

Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday.  I see that you deleted your browsing history.  Did you also clear your cookies and cache?

Barb 

Customer Care

---

Hi @Barbara-QVC  thanks for your response.  Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,  

[Boehm Collector]

---

@noodleann wrote:

@Boehm Collector Believe it or not, I thought about you when I was logging on. I thought I sure hope that rose person got her log-in issue squared away.

I'm still good, or else I couldn't be responding to you, given the issue I had (could not log in here to post).

This thread was started by Day1128. Perhaps it would be a good idea to start a new thread of your own on this and detail specifically what is happening, every feature you cannot access or seems compromised (like telling you you can't order something online and have to call in to order), can't see your easy pays and auto deliveries, etc.

The other thing I'd suggest doing if possible is to log onto another computer and log in to your QVC account and see if the same problems exist there. I'd recommend changing your password to a new temporary password on your home computer or device before you go this, then testing on the other computer, and then changing your password back (or to a completely new one) on your home computer or device once you've done that.

I hope you or QVC sorts this out.

---

Thanks for the avise @noodleann.  Ill try it from my computer at work if I get a chance.  

[dooBdoo]

          @Day1128 and @Boehm Collector,  I use an iMac (and also iPhone and iPad).   On the Mac, the Safari browser has always had problems interacting with this website.    We've had many other threads detailing a myriad of tech problems specific to Safari.   I only use Safari on my Mac on this site for testing, and I don't have any orders (in fact, due to the security problems here I removed my personal and financial info) so I can't try to duplicate the current problems described.   (eta:  Safari for mobile devices is different, and usually works fairly well here.)

          If you haven't done so, please try a current version of either the Firefox or Chrome browser and see if the problems resolves.    Also, be sure you're using the most current version of your operating system and browsers, and all addons/extensions are up-to-date.   If you're still having problems, you might need to disable addons/extensions and then add them back, one-by-one, to see if any of those are interfering.

          I'm sorry you're having ongoing problems, and I know how frustrating it can be.

(My info:  macOS Sierra v. 10.12.4.  Firefox 52.0.2, Chrome v. 57.0.2987.133, Safari 10.1.)

[Barbara-QVC]

---

@Boehm Collector wrote:

---

@Barbara-QVC wrote:

---

@Boehm Collector wrote:

---

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

---

Hi @noodleann ... still having the same issue today.  And no response from @Barbara-QVC yet as to what is happening.  

---

Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday.  I see that you deleted your browsing history.  Did you also clear your cookies and cache?

Barb 

Customer Care

---

Hi @Barbara-QVC  thanks for your response.  Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,  

---

Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer?  Many people have had a difficult time using Safari.  

Barb 

Customer Care

[Boehm Collector]

---

@Barbara-QVC wrote:

---

@Boehm Collector wrote:

---

@Barbara-QVC wrote:

---

@Boehm Collector wrote:

---

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

---

Hi @noodleann ... still having the same issue today.  And no response from @Barbara-QVC yet as to what is happening.  

---

Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday.  I see that you deleted your browsing history.  Did you also clear your cookies and cache?

Barb 

Customer Care

---

Hi @Barbara-QVC  thanks for your response.  Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,  

---

Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer?  Many people have had a difficult time using Safari.  

Barb 

Customer Care

---

Hi @Barbara-QVC and @dooBdoo.. I was going to try using chrome or foxfire at my office on Friday but didn't have the chance.  Will try on Monday.  

[Boehm Collector]

---

@Boehm Collector wrote:

---

@Barbara-QVC wrote:

---

@Boehm Collector wrote:

---

@Barbara-QVC wrote:

---

@Boehm Collector wrote:

---

@noodleann wrote:

I'm sorry to hear that, @Boehm Collector. I don't have any other ideas, but hopefully people with the same issues will post about what seemed to have solve it for them.

---

Hi @noodleann ... still having the same issue today.  And no response from @Barbara-QVC yet as to what is happening.  

---

Hi @Boehm Collector

I apologize for not responding sooner - I had a day off yesterday.  I see that you deleted your browsing history.  Did you also clear your cookies and cache?

Barb 

Customer Care

---

Hi @Barbara-QVC  thanks for your response.  Yes I cleared my cookies and cache also. Checked again just now and am still having the same issue,  

---

Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer?  Many people have had a difficult time using Safari.  

Barb 

Customer Care

---

Hi @Barbara-QVC and @dooBdoo.. I was going to try using chrome or foxfire at my office on Friday but didn't have the chance.  Will try on Monday.

---

Hi @Barbara-QVC .. I have tried using Mozilla Foxfire; Chrome and Internet Explorer.    I get the same error message on all three.  Funny as I can view all my Auto-delivery plans that have been completed ..but not my active ones. 

[dooBdoo]

---

Boehm Collector wrote:

---

Boehm Collector wrote:

---

Barbara-QVC wrote:

Hi @Boehm Collector

Have you tried a different browser such as Chrome, Firefox or Internet Explorer?  Many people have had a difficult time using Safari.  

Barb 

Customer Care

---

Hi @Barbara-QVC and @dooBdoo.. I was going to try using chrome or foxfire at my office on Friday but didn't have the chance.  Will try on Monday.

---

Hi @Barbara-QVC .. I have tried using Mozilla Foxfire; Chrome and Internet Explorer.    I get the same error message on all three.  Funny as I can view all my Auto-delivery plans that have been completed ..but not my active ones. 

---

          @Boehm Collector,   This is just a guess, but now that you've tried troubleshooting with different browsers it sounds like a problem on the website -- I hope @Barbara-QVC, @Beth-QVC, @Eva-QVC, or @Anonymous can take a look for you and resolve the problem.    How frustrating!   Sending good thoughts to you.