Customer Care

[queen Betty]

IS IT  LISTENING ?

Just checking STILL haveing audio/video problems with this website/  Hope this is fixed SOON.  VERY FRUSTRATED with this site!

queen betty

[tends2dogs]

I still can't view the videos on the products pages. 

This is going on 3 weeks.  Don't hold your breath....it doesn't seem to be a priority since the majority of the customers can view them.

Shop elsewhere.....I am.

[bingochick]

I am with you guys--- probably after 15 years with QVC or more this has just gotten the best of me. They gave me an answer that my computer doesnt have the corerect version of flash player so I checked and its not me. Everything was fine until they did something so Goodbye to QVC. I will save lots of money. After waiting 3 weeks for them to fix it--if I am not a priority to them well the same goes for me--- Goodbye!--- Goodbye!-- Goodbye!

[rdelper]

At first I thoght it was my computer, but now I see all the complaints regarding the video portion of the show.  I called Customer Service and they told me their website was OK.  Not mine.  I can't view the video portion of the show.....

[BalletBabe]

I was using microsoft edge and internet explorer.  I was having same issues.  Try Google chrome, I am having no issues on Google Chrome.  I also had to delete the QVC app.  I kept getting a warning from my anti virus.  If you are coming on to Q by using a app, try just typing it in and not using the app. Just suggestions, hope it helps some of you. 

[spikeysmom]

@BalletBabe,I do use Google Chrome and have no video at all. Not even 9 seconds. Everything was fine until they did their update. I've updated and deleted everything and still NO QVC VIDEO! Every other site works fine...I guess they just don't value ALL their customers.   Queen Betty, I'm glad you posted this again. Who know's maybe it will help.  Spikey's mom

[BalletBabe]

HI @spikeysmom!!!!  I am sorry that you are not able to load your video's.  I Know how frustrating it was for me when I could not see anymore then 9 sec.  If I go on like I was going on, through microsoft edge, I cannot get them to play.  I feel bad for those that cannot get them.  This is not a good time of the year for these issues.