Customer Care

[Jessa9]

I purchased an angel lamp and used the code for the 20% off.  The discount came up and I purchased it.  I looked today at the order status and there is no discount.  I wouldn't have purchased it without the 20% off.

[BalletBabe · Accepted solution]

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@Jessa9 wrote:

I purchased an angel lamp and used the code for the 20% off.  The discount came up and I purchased it.  I looked today at the order status and there is no discount.  I wouldn't have purchased it without the 20% off.

@Jessa9   Same thing happened to me on another item.   I copied the order and the CS team told me to contact when I received the order. I  did and they refunded my money.  Write to the Social Team and  give them your order information.

[Jessa9]

Thank you so much.  I will do that

[sligo]

@BalletBabe,I hope the Q always has members of the SocialTeam. Have always been patient and helpful . Listening to Q cust all day is a chore!!A HAPPY HOLIDAY TO EACH ONE!!       Sligo

[BalletBabe]

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@sligo wrote:

@BalletBabe,I hope the Q always has members of the SocialTeam. Have always been patient and helpful . Listening to Q cust all day is a chore!!A HAPPY HOLIDAY TO EACH ONE!!       Sligo

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@sligo   I agree.  They are the best.