Customer Care

[loriqvc]

I'm sure I'm in the minority, but I'd love more two-pay options. I don't use Easy Pay frequently, but it can be very handy when buying multiples or an expensive item. One of the main reasons I got a Q Card is because it offered three payments on everything, but it has now escalated to five payments instead, which I really never want. 

[San Antonio Gal]

---

@Kaiti126 wrote:

It seems to now be the norm because I have seen almost everything in the last week or so sized down to 2 easy pays instead of 3 or more. That's disappointing because in the long run it will hurt them as majority of QVC customers rely on Easy Payments to make  purchases. Retirees and people on fixed incomes for one. Even my own daughter who is 24 and has a good paying job shops here because of the Easy Pay, especially for higher purchases like her love for Denim & Co leather jackets and Barefoot Dreams collection. She was going to make several purchases this week but seeing only 2 easy pays, she decided not to. 

---

@Kaiti126  -  Why don't you suggest to your daughter to get the Q card?  I do all my purchases on EP and pay the Q card in full each month.  I've never paid interest.  I love my Q card.

[KyBlueGal]

Thanks for the feeback..Just guess I won't be ordering from QVC anymore. I do Easy pay all the time. So unless they have a 5 easy pay than they have lost me as a customer. I am on a limited income and this is the way I order the things I love from here.

[Iwantcoffee]

Sunday, March 1, 5 Easy Pays on everything.

[KyBlueGal]

I took full advantage of that Sunday!

[movielover]

Yes, you can use the Q card, but unless you are able to pay off your balance every month, you will have to pay exhorbitant interest rates.  

[elated]

As time moves forward, you see more and more 2 easy payments regardless of price. I expect more customers moving away from purchasing. I am wondering if they weighed the down side. Once you start loosing customers, it is very difficult to replace with new customers who purchase on a reoccurring basis.