I ordered a battery operated Tiffany wall torchiere. I’ve spent hours trying to unscrew the battery box. Sent them an email and they told me to keep it and they refunded my money - $168.00.
Some items will say eligible for return. A couple of years ago, I got a cardigan that was not true to size (way too small). I called and they refunded my money and told me to keep the sweater. Other than that, I've been very happy with my many purchases. Shipping can take a while. Ebates has a 5% rebate right now too.
I returned a sweater jacket to Zulily the other day. It was $100+, name brand, but just looked cheap. I called and said I wanted to return it. Immediately I was sent a return label and was told $5.95 would be deducted.