Re: Using Moderators for Personal Order Assistance

Scooby Doo · ‎03-14-2010

Me thinks you're easily annoyed.

judy0330 · ‎01-03-2011

Not at all. I thought that was the purpose of the Customer Care forum.

proudlyfromNJ · ‎05-01-2010

wrote:
Not at all. I thought that was the purpose of the Customer Care forum.

@judy0330 Yes, I agree with. I always assumed that is what customer care is for. To help customers!

SurferWife · ‎12-12-2010

I agree that the QVC Social team can often times provide a quicker and better response than from calling CS. I think they probably have more elevated system access, which allows for more expedient service. Whereas in calling CS, sometimes it may require being transferred to a supervisor. Not everyone has the QVC Social Team’s email, so the boards is a good first start. Just my thoughts.

Time is just a drop in the bucket compared to eternity. It isn’t how long you live that matters; it is how well you are prepared to die. ~~Colonel Robert B. Thieme, Jr.

Irshgrl31201 · ‎03-18-2010

No, it really doesn't bother me at all.

Those who make peaceful revolution impossible will make violent revolution inevitable.
JFK

x Hedge · ‎08-18-2016

@Gerdane wrote:

Is anyone else besides me getting annoyed seeing posters using this forum as a means to get information from the moderators concerning their own personal orders? Sometimes I will see a topic I think might interest me only to open it up to find someone is just wanting an answer from a moderator. Isn't that what customer service, not a moderator, is for? Just my two cents.

@Gerdane, No, I'm not getting annoyed by posters seeking customer assistance from mods. A quick scroll through the Customer Care forum should illustrate the multiple hats mods wear here.

wonderfulworld · ‎12-05-2012

I know that some may disagree but I think that when the mods judiciously end threads that it elevates the tone of the boards. Some threads just got too crazy and I think encouraged the trolls or nastiness and that has decreased significantly.

Allegheny · ‎03-19-2010

@Gerdane

Are you talking about this particular forum "Community Chat" or are you referring to "Customer Care"?

If you are referring to "Customer Care", no it really doesn't annoy me. From some of their responses, it appears the Mods have more capabilities then Q's customer service representatives to solve unusual issues. What does somewhat bother me is that some posters have become reliant on this added service and use it repeatedly even for basic ordering questions.