Community Chat

[biancardi]

On 2/14/2014 Lotus~ said:

On 2/14/2014 CouponQueen said:

On 2/14/2014 chickenbutt said:

Returning 'defective in manufacturing' and 'damaged in shipping' items doesn't have anything to do with so-called chronic returners.

These are people who, for example, buy 4 of something for the express purpose of choosing one and returning the rest. Or buying something to use or wear for an event with every intent of returning it after said event, to use the item for free. They get their money back and the retailer has a used item. Or somebody who uses something, breaks it, then returns it as defective.

Customers like this are easy to figure out because their buying history speaks volumes. But it's hard to stop some of them because the smarter ones will use numerous retailers to spread around their thievery.

Just reading these boards people are not sure of size or color and they order multiple.

Or use something until extended holiday period and return..

The only other choice would not buy anything.

So I guess, it's a lose/lose situation for the vendor and the consumer.

In a brick and mortar store you can bring multiple sizes into a fitting room, we don't have that option when buying online.

So I either buy one....doesn't fit and send it back.

Buy two and send the one back that doesn't fit.

Or don't buy it all.

So online vendors should take that into consideration.

I KNOW there are people that abuse the return policies.....but those of us that legitimately try to get the size or product that we expect should not be punished.

JMHO

I agree, lotus

As far as the comments towards makeup/skin returns, I have returned makeup before - not because the color was not what I thought it would be, but because I had an allergic reaction to it. It is rare that I return makeup/skin products, but it is good to know that I don't have "eat" a high priced product because it burned my skin. I had to return a product at sephora the other day, because it "burned" my skin. The ladies at sephora were very helpful, took my return back with no issues and prepared several samples of similar type products for me to test out, plus gave me a sample of a skin oil to help with the now-flaky skin that the burn produced. That is customer service!! I spend a ton of money at sephora and rarely return - I think I have only returned 2 items in the past 3 years (including the one the other day) at sephora.

[Pook]

I can't imagine that any online retailer would consider someone ordering 2 or even 3 different sizes then returning 2 as being a return abuser. As long as 1 item is kept it really should be taken into consideration that because the sizes are inconsistent always at least 2 sizes could be ordered. I would think it's the ones that buy and buy and just return -especially closer to the 30 day return. If I buy something I know right away if it fits or not and don't need 30 days to figure it out. That is a strong indication that someone is wearing the item then returning it. Even if they say keep it for 30 days and if you don't like it return it. Common sense and a conscience would tell one that that is wrong. And if there is a necessity in returning too many items of clothing in particular citing sizing then maybe it's just better to not order from that place. Most brands it only takes one wrong size order to figure out that their sizes are either too big or small.

If I order clothing from an online retailer and there is something wrong with it I always call and inform them that is why it is being returned and have never had a problem getting full postage paid either.

[Blahblahvampemer]

On 2/15/2014 shoekitty said:

On 2/14/2014 blahblahvampemerblah said:

On 2/14/2014 Linders Back said:

I think people often "rent" a higher price item: bag; shoes; jewelry; for an event and then return it. I know many stores used to experience high volume "sales's" of Big screen TVs before the Super Bowl or other party type event and started cracking down on those returns.

I think it's about time return policies are tightened. Better for all consumers in the long run.

When I worked high-end retail, one department had a list behind the counter--not visible to anyone but the associates--of the customers who would return items constantly. If you sold to them, don't count on the commission. In accessories, belts were the big return item, and everything usually came back on a Monday.

My daughter when she was younger worked the luggage at Emporium. They took back everything, and anything. MY daughter got so mad. There was one lady who was well known for her "returns" One time she bought high end luggage then returned it 2 weeks later. It was damaged, and a little scuffed. i forget the reason she gave. They took it back. I never would have even thought to do something like that. No wonder Emporium went under.

Women would come back with receipts for underware that had been worn and washed many times. They would say the quality was bad. They take it back. Geesh!

I had the same thing happen with a Hartman briefcase. I actually went to my manager to ask if I was supposed to take it back, and yes, I was. It was made of vachetta leather, and if you breathed on it funny it would leave a mark, and this one was a mess. Scratches, oil marks from skin or whatever...total wreck. God only knows what was done with it because it wasn't out on the big sale days.

Another time a woman brought in a woven leather bag that was made in Italy. Very Bottega Veneta in style, and it looked like it had been seriously abused (at least 100 pen marks all over the lining). She kept swearing up one side and down the other that she had paid $400 for it, but the manager knew better and spent the time going through the old receipts. AHA, there it was for $99, and it was a special deal they'd had a year or two earlier.

My favorites though were the ladies who bought handbags during a designer appearance, and they got them signed. Yup, a week later, a few of the bags would be on the shelf again. Like no one knew what was what?

[FUTURE]

I will only return something if I ordered online and it doesn't fit. I returned foundation one time, because I knew by the scent of it, something was "off", and I wasn't about to put it on my face. I can't believe the people that wear or use things for weeks, and then decide they don't want it. Or to a special event and then return. That's horrible.

[bedazzle me]

When it comes to ordering cosmetics and skin care online you're going to have high returns. I had to return IT Cosmetics Celebration Foundation. Not because I didn't like it but their photos and description of shades are so far off I can't believe they don't have more returns. They aren't the only company that has bad shade photos and descriptions.

you purchase clothes and the sizing is off or one pair fit great and the next pair are cut too small or too large. the quality control department needs to be more diligent.

[hckynut]

Been buying products via Mail Order and Online for decades now. I however do not buy the types of items that are often returned. I understand clothing/shoes and things of that nature, but not things like electronics or tools.

I personally don't see a problem with any big retailer refusing returns by the same people over and over and over again. These companies have records and I think the should have a number or quota of items that can returned by a customer. Am one that believes that the more it costs a company to operate because of these types of things, the costs get passed down to everyone, including those that return few if any items.

Haven't had any experiences with this from any of the many online retailers I've dealt with for many years now and I don't see any reason for that to change for me down the road.