Community Chat

[CouponQueen]

On 2/14/2014 chickenbutt said:

Returning 'defective in manufacturing' and 'damaged in shipping' items doesn't have anything to do with so-called chronic returners.

These are people who, for example, buy 4 of something for the express purpose of choosing one and returning the rest. Or buying something to use or wear for an event with every intent of returning it after said event, to use the item for free. They get their money back and the retailer has a used item. Or somebody who uses something, breaks it, then returns it as defective.

Customers like this are easy to figure out because their buying history speaks volumes. But it's hard to stop some of them because the smarter ones will use numerous retailers to spread around their thievery.

Just reading these boards people are not sure of size or color and they order multiple.

Or use something until extended holiday period and return..

[evelomaddict]

it's about time. there are a lot of people who buy items just so they can say they tried it, knowing full well that they will return it. i've seen this many times on the beauty forum.

it's very unsettling to me that someone could do such a thing.

[chickenbutt]

On 2/14/2014 evelomaddict said:

it's about time. there are a lot of people who buy items just so they can say they tried it, knowing full well that they will return it. i've seen this many times on the beauty forum.

it's very unsettling to me that someone could do such a thing.

Yes indeed. IMO, cosmetics and undergarments are two categories for which there should never be returns. With cosmetics I see a lot of 'well, I just didn't like it'. Well, how about take it like a woman and eat the loss. I've purchased cosmetics and decided they were not for me but I could not imagine taking, or sending, them back. I made the choice and I made the wrong choice. Chalk it up.

[Lotus]

On 2/14/2014 CouponQueen said:

On 2/14/2014 chickenbutt said:

Returning 'defective in manufacturing' and 'damaged in shipping' items doesn't have anything to do with so-called chronic returners.

These are people who, for example, buy 4 of something for the express purpose of choosing one and returning the rest. Or buying something to use or wear for an event with every intent of returning it after said event, to use the item for free. They get their money back and the retailer has a used item. Or somebody who uses something, breaks it, then returns it as defective.

Customers like this are easy to figure out because their buying history speaks volumes. But it's hard to stop some of them because the smarter ones will use numerous retailers to spread around their thievery.

Just reading these boards people are not sure of size or color and they order multiple.

Or use something until extended holiday period and return..

The only other choice would not buy anything.

So I guess, it's a lose/lose situation for the vendor and the consumer.

In a brick and mortar store you can bring multiple sizes into a fitting room, we don't have that option when buying online.

So I either buy one....doesn't fit and send it back.

Buy two and send the one back that doesn't fit.

Or don't buy it all.

So online vendors should take that into consideration.

I KNOW there are people that abuse the return policies.....but those of us that legitimately try to get the size or product that we expect should not be punished.

JMHO

[Sushismom]

Fit is why I use garment measurements and not size. I know the measurements of tops and bottoms that fit me the way I like. I use these measurements when purchasing clothing online. If there are no measurements, I don't buy.

[serenity4ever]

On 2/14/2014 chickenbutt said:

On 2/14/2014 evelomaddict said:

it's about time. there are a lot of people who buy items just so they can say they tried it, knowing full well that they will return it. i've seen this many times on the beauty forum.

it's very unsettling to me that someone could do such a thing.

Yes indeed. IMO, cosmetics and undergarments are two categories for which there should never be returns. With cosmetics I see a lot of 'well, I just didn't like it'. Well, how about take it like a woman and eat the loss. I've purchased cosmetics and decided they were not for me but I could not imagine taking, or sending, them back. I made the choice and I made the wrong choice. Chalk it up.

I would add shoes to that list. I don't understand how QVC takes back shoes that someone has test-driven.I have never heard of returning a pair of shoes to any brick and mortar store because they were not comfortable. The issue is that they cannot be resold and I have been surprised at the number of times I have read on the forums that people just send them back...All that does is raise the prices overall and we the customers have to eat the loss with higher prices.

[JobGirl]

Of course there will always be the chronic return shopper and that is already built into the price of anything you purchase-it always will be.

Does anyone really think if they changed that policy prices would really go down on merchandise?

And I am not saying returning for the sake of returning its right but it's a cost factored in -

and no if you purchase something you don't like and they have return policy you shouldn't just eat the cost if you don't like it-that's ridiculous-

sizing and measurements aren't always accurate even within brands-and as far as beauty items why should you have to keep it if they urge you to buy and if you don't like send back? That's how half the online retailers sell their products and they know they are taking a chance-

[Melania]

I saw a poster say she knows how to work the system.

[JobGirl]

On 2/14/2014 Melania2 said:

I saw a poster say she knows how to work the system.

I think most would agree that is just wrong-

[chrystaltree]

It's wrong and those of us who shop responsibly and don't abuse return policies are the ones who pay the price. Because the cost of lost merchandise is factored into charges.