online retailers cracking down on returns

traveler · ‎03-09-2010

CBS This Morning had an interesting story on chronic returners and how internet retailers they will retaliate. Not sure if posting a link is allowed anymore.

Topaz Gem · ‎03-10-2010

I think they need to do something. Chronic returners cost us all money. We should have the right to return reasonably, but there needs to be a way to target those that make a sport of buying/returning.

"Summer afternoon-summer afternoon; to me those have always been the two most beautiful words in the English language." ~Henry James

Linders Back · ‎03-10-2010

I think people often ""rent"" a higher price item: bag; shoes; jewelry; for an event and then return it. I know many stores used to experience high volume ""sales's"" of Big screen TVs before the Super Bowl or other party type event and started cracking down on those returns.

I think it's about time return policies are tightened. Better for all consumers in the long run.

Marianne1 · ‎04-16-2013

Relaliate? That sound menacing! LOL

I hate returning things in the mail. What a pain, tracking, seeing if the refund is actually issued, if the amount of the refund is correct.

chickenbutt · ‎03-09-2010

On 2/14/2014 Topaz Gem said:
I think they need to do something. Chronic returners cost us all money. We should have the right to return reasonably, but there needs to be a way to target those that make a sport of buying/returning.

My exact thoughts.

'Chronic' returners and thievery are probably the two most unnecessary things that cause all of us to pay more for merchandise.

JobGirl · ‎12-30-2010

On 2/14/2014 chickenbutt said:
On 2/14/2014 Topaz Gem said:
I think they need to do something. Chronic returners cost us all money. We should have the right to return reasonably, but there needs to be a way to target those that make a sport of buying/returning.

My exact thoughts.

'Chronic' returners and thievery are probably the two most unnecessary things that cause all of us to pay more for merchandise.

I guess it all depends on what their idea of "chronic" is-online shopping is by its nature bound to have more returns-and if things come broken damaged defective etc they should not be counted against anyone but often they do-

Topaz Gem · ‎03-10-2010

On 2/14/2014 Linders Back said:
I think people often "rent" a higher price item: bag; shoes; jewelry; for an event and then return it. I know many stores used to experience high volume "sales's" of Big screen TVs before the Super Bowl or other party type event and started cracking down on those returns.

I think it's about time return policies are tightened. Better for all consumers in the long run.

I agree, and it's easier and more anonymous to do it online. That way they don't have to face a salesperson and come up with an excuse as to why they're returning an item that has obviously been worn/used. ${#emotions_dlg.angry}$

"Summer afternoon-summer afternoon; to me those have always been the two most beautiful words in the English language." ~Henry James

chickenbutt · ‎03-09-2010

Returning 'defective in manufacturing' and 'damaged in shipping' items doesn't have anything to do with so-called chronic returners.

These are people who, for example, buy 4 of something for the express purpose of choosing one and returning the rest. Or buying something to use or wear for an event with every intent of returning it after said event, to use the item for free. They get their money back and the retailer has a used item. Or somebody who uses something, breaks it, then returns it as defective.

Customers like this are easy to figure out because their buying history speaks volumes. But it's hard to stop some of them because the smarter ones will use numerous retailers to spread around their thievery.