Community Chat

[knittykitty]

haven't used this option. checked it out. it has a prompt to print a return label. are this different than the return label that comes with the order or are they a special one re: easy return. 

I have my regular return label. good thing, as I don't have a printer! 

TIA for an answer :-)))

[geezerette]

@knittykitty 

You do have to use the QVC return label.  Either print it out from your account or use the one included in your order, if you got one with it.  That way when you drop off with the post office, QVC can use that tracking number to see that the return is on its way and can refund or exchange for you.

In other words, you can't return your way with your own label since they will have no way to track it.  

I hope that all makes sense. 🙂

Step-by-step guide for Easy Returns:

1. Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.

2. Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.

3. Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

[knittykitty]

yes, thank you. just needed to know if I can use the label that came with the order or if they had a different  printed version for easy returns. appreciate your response :-))

[meem120]

The only problem with the easy pay return is if you put several items in the same box to return.  The address label is the scan for one item that the address label came from. You still have to wait for the other items in the box to be scanned when they arrive .  So more often than not I send items back in their original box/bag.