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Msmeerkat
Posts: 68
Registered: ‎11-16-2010

amazon...5 stars!

‎09-23-2011 05:03 PM

I bought a Singer sewing machine from amazon on Aug 1. I've used it a lot since then. Today it broke...lights flashing! I tried calling Singer, since it's under warranty but the line was busy all afternoon. And from reviews on Singer, they take forever to reply to emails.

I contacted amazon through LIVE CHAT. They usually accept returns for only 30 days and this was nearly twice the time. She accepted, apologized for the lemon, sent me a link for a UPS shipping label (they pay for that too) and I will receive a complete refund once they get it.

I believe a company's quality is based on their CS. And there's a reason amazon is so successful!!!

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