Zulily

QVCkitty1 · ‎05-23-2015

I had to call Zulily customer service today, and it was a pleasant experience. I didn't have to wait and the young woman I spoke with checked my order ( my tracking said order was canceled ) she explained the situation, and made sure my whole cost was refunded. I know that is the treatment one expects, but it doesn't always happen that way, so kudos to Zulily.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

rms1954 · ‎06-06-2019

The few times I have called I had the same experience.

Spacrazy · ‎12-14-2018

Thank you for the post @QVCkitty1 . This kind of information is very important for me these days. I've bought several things from Zulily without any problem but I have often wondered.

pupwhipped · ‎03-11-2010

I've had to call a few times as their shipping does not always assure that your items won't be damaged/broken. That is probably my biggest issue with them. I hold my breath when I order several things and they all get tossed in a big box. But every time I've called their customer service has been really great...probably the best I've ever had!

Johnnyeager · ‎09-05-2014

Same experience for me.

I emailed once about one glass in a set broken in shipping. They responded within 15 minutes.

Full refund for the entire set and an extra credit to my account for the "inconvenience."

Pook · ‎03-20-2010

Same here!! Their CS is excellent. When a product is not received they will immediately refund and say just to keep item if received. Once I bought something that needed put together and no matter what I did it did not work so they just refunded me immediately with no return expected.

Eileen in Virginia · ‎08-25-2010

I've been pleasantly surprised with Zulily's customer service on the rare occasions when I've had problems with one of their items. In addition to giving me a refund and telling me to keep the item, they'll give me a $10 credit to my Zulily account. Their reps are always courteous.

bonnielu · ‎03-11-2010

Excellent customer service and I have never had to wait. And they fix the problem immediately. Love them and their products. Wish all companies were like them.