Xfinity Merry Go Round - Page 2

123SuzyQ123 · ‎03-09-2010

I want to add my vent to your vent about Xfinity.

I've been with 4 different cable companies over the last 20 years, and Xfinity is the worst. Not to mention they are the most expensive!

When we started with them 3 years ago, the monthly cost was around $125. It is now $174 and as the OP mentioned, the technical problems are beyond ridiculous! At least once a week the cable and/or internet goes down. And don't even try to get reimbursed for the whole day that you were without your internet service!

And when you do have a question, you have to give your LIFE STORY before you can even ask the question!!!!

And you cannot understand half they are saying! The last lady who helped me sounded like an Indian accent, I never did understand what she was saying! I finally just hung up and did without my cable for a whole day before I tried calling again!

Anyway, I feel much better now!! Whew. Thanks for letting me vent!!!!

RainCityWoman · ‎06-16-2015

I feel your pain.

sunshine45 · ‎03-09-2010

they are all pretty much terrible.....that is why i stick with comcast at home......i already know what i have been dealing with all of these years. LOL

they ARE pretty good about adjusting your bill when services go up. there is usually another promotion that they can apply to your account. it is incredibly expensive, but they all are. we have our internet/cable/phone services. we use verizon for our business services and they are just as bad and just as expensive.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

OnlyShopsOnline · ‎03-09-2010

@RainCityWoman Do you have an Xfinity/Comcast walk-in customer service center in your area. Going in person, to get any issue resolved, is your best bet. I had to do that a couple of months ago. And, they were the first to admit that their call centers are horrible.

I did have to have someone come to the house. But, they arranged it. And, because I had so many problems dealing with their phone reps, I got a month's free service.

Also, when it comes time to renew your price, you'll get a better price, if you can go in person.

"I've been here since October 2006. Wow!"

Reba055 · ‎06-23-2014

I've had Comcast forever and ever. Luckily we've experienced very few problems in recent years, but when you have one that is not a simple fix, good luck. I agree with another poster that suggested taking your box in and exchanging or dealing with them in person if possible.

If you are having connection or speed issues, or something that might be related to a problem with the actual cable lines, hope and pray you get a good technician. That was the last problem we had and the first guy they sent out made things worse. Keep calling, several times a day if you can stomach it. Ask for super after super. Document everything and every name. Make them transfer you to billing EVERY DAY to adjust your bill. Be the biggest pest you can be. You have to be strong and conquer!! Haha.

If you still don't get it resolved, tell them you are contacting the FCC and attorney general to file a complaint. Then send a letter to headquarters stating the same. Our service/connection/speed has never been better 😄

RainCityWoman · ‎06-16-2015

Okay, I am feeling a little like Emily Latella from Laugh In who would do a guest editorial on the Chevy Chase news skit, until he told her she misunderstood the word she was using, and then after her big rant she would say, "Oh, well that's entirely different. Never mind"

The original problem occurred when I suddenly got a huge message on my screen, white letters on a black background that told me I needed to update my software. I assumed it was from Xfinity. So I used the Xfinity remote to program the update. It didn't work. When I called Comcast about it, they told me to do this and that on their remote...to no avail. So they sent me a new cable box. I was still getting the software message, but nothing else worked. They were scheduled to come out tomorrow to my house and charge me for the visit. So I'm sitting here fuming about the charge, and suddenly it dawned on me that MAYBE the software message was sent to my television by Sony. I went in and grabbed the Sony remote, and sure enough I got it to update. Then I messed with the Comcast remote trying several things to get the light to come on, and sure enough it allowed me to change channels, etc.

I feel very sheepish that I blamed Comcast when it really wasn't their fault this time. I feel as if I should send them apology flowers or something. Is my face red. I cancelled the service call. So basically, I'll just end this by saying, NEVER MIND.

PS On the other hand, shouldn't Comcast have known that the software message on my TV screen wasn't theirs? They had me read the whole thing to them and still told me to use their remote to update. Maybe I don't feel so bad after all. LOL

chlema · ‎05-22-2010

It's pure luck to get a service person to come to your house that is actually able to fix the problem. After weeks of losing the use of the tv, internet and telephone last year we finally had someone that actually knew what he was doing.

First guy came, played around with the boxes for the tv's, had to call a "special" guy in a far away place for help, said it was all fixed and left. Worked fine for a short time.

Second guy came, said we needed a power booster, decided to install it using our outside electrical outlet, broke cover off and darn thing took up the whole outlet. If we unplugged it everything would go down. Worked for a short time - again. Oh, and he looked at our outside wires while standing on the groundand said they looked just fine.

Finally after many phone calls, we got a winner! Seems the cable wiring inside our house was obsolete for today's modern equipment.

and he installed all new wiring (no charge since we had the protection plan). He also said many of the repair men just want to do the bare minimum. He also left his card in case we had a problem. And he took out the darn power booster too, not necessary. Not had a problem since (fingers crossed lol_

AngelPuppy1 · ‎03-13-2010

Oh, boy. This is sore spot with me. We continually have trouble with this company. Serivce is always messed up. And the bill is going up - yet again. It's a good thing that DH deals with them and it primarily because I haven't a clue. I just know that the system is not that great or dependable. It's either the t.v. reception, the phone, or the computer all the time. Our last big problem went on for weeks and they came 4 different times and didn't seem to know what to do - at all. Trial and error.

"A day without sunshine is like, you know, night." - Steve Martin

CelticCrafter · ‎03-09-2010

When we had Cablevision I found the best way to contact them about a problem was to leave a negative comment on their Facebook page.

Now we have Fios and we were having a problem with one of the boxes constantly rebooting itself and freezing up. They want you to keep troubleshooting over and over again even though you are getting the same results or non-results. All this is being done through a call center in some other part of the world.

After 3 weeks of this I finally told them, I was done doing their job while paying for a service we weren't able to use and wanted a service tech sent out.

They told me he would be here on whatever day it was, when I kept asking when as in a specific window of time he kept repeating the day, expecting one of us to sit home all day waiting with baited breath for them to show up any time between 8AM & 8PM!

Finally got it resolved but man do they try ones patience.....