Community Chat

[Kitty Galore]

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@corita wrote:

          I have had almost the same issue with some CS reps.  Every so often I call a company and the CS is a person with a very strong foreign accent.  I just can't understand what they are saying.  I try and try and finally have to ask for another agent.  I always apologize but it is just so difficult to get an issue cleared up if the person can't communicate!

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@corita  Same thing with me ,   I'm very bad at understanding accents and i do really try but to no avail.   I realize it isn't there fault, it's important that I understand though.    

[Kitty Galore]

it's what I do also.   If it seems that I'm either not being heard, occasionally the person is just rude,  or perhaps the person I'm speaking to isnt experienced in my issue ,  whatever the reason I say thank you and call back to get someone  else and usually my issue is taken care of .

[febe1]

@rms1954 , I do the same. It's simple, and you don't waste your time. If the Rep. is rude, I will say so before I go on!

[febe1]

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@corita wrote:

          I have had almost the same issue with some CS reps.  Every so often I call a company and the CS is a person with a very strong foreign accent.  I just can't understand what they are saying.  I try and try and finally have to ask for another agent.  I always apologize but it is just so difficult to get an issue cleared up if the person can't communicate!

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I've had this happen a lot. You can HEAR them, you just can't understand them. I think those with heavy accents need to stay away from CS and the phones.

[febe1]

I must be one of the few who has to say something before moving on. If they're just plain ruide, I've said that I'm sorry they don't like their job. 

I say that b/c that's what it seems to me.

[Duckncover]

It's always worth a try,  but it doesn't always work. I am glad OP got the price adjustment she wanted. 

[Duckncover]

Macy's has hands-down the worst SC anywhere. They dethroned AT&T a few years ago.