Community Chat

[Shelbelle]

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@cindyNC wrote:

I think $8.99 or $9.99 is pretty much the price to ship goods now......seems to be the minimum at many places unless they offer free shipping. 

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I would much rather buy another item to reach the free shipping total and put that money towards another item, then put 9 or 10 into shipping fee. 

[Shelbelle]

Dear VALUED SHOPHQ CUSTOMER, 

Thank you for your email. That is correct, our shipping and handling fees have changed.  After assessing the retail marketplace, and remaining committed to continue to offer exceptional products, benefits, and services, ShopHQ moved to continue to offer free standard shipping and handling with a minimum order amount of $75. We are sorry to hear that you feel we won't be able to keep our customers with this new policy. We have taken your feedback and forwarded it over to the correct department for further review. 

Just got this reply from SHQ CS.  I replied and said if you buy an item for approx $30 and add 10 for shipping that is like adding 33% to the price. 

[We rescue cats]

I have ordered personalized Christmas cards for several hears from the same organization, I picked out the ones I wanted and completed the order form, the shipping was over $20. I checked out the shipping costs and the more a person spends the higher the shipping, that seemed backwards to me, or am I wrong?

[chrystaltree]

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@Shelbelle wrote:

So, lets say you buy one item in the morning under 75 and you pay the shipping fee, then you buy one more later in the day and it makes your total over 75, will the 2nd item ship for free ?

Nope.  My friend loves Shophq and shops there frequently.   She called customer service and asked that question.  The $75 isn't a daily total.  It must be in one order to get free shipping.  So if you spend  $75 you get free shipping.  If later in the day, you spend $50, you pay $9.99 in shipping.  Excluding items that specify free shipping.

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