Community Chat

[ValuSkr]

I love to use self check-out.  Makes it easier to ensure correct prices and that all my coupons are scanned.  Of course, I never have more than a few bags of groceries.  If I had a fully-loaded cart as some folks do, I might not like it as much.

[Mominohio]

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@sidsmom wrote:

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@Mominohio wrote:

The next time I went in and found no full service register open after getting a cart full, I simply left it and walked out. 

If they are going to make us do the work, they are going to have to give us the space to process large orders. 

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Good, moral people don’t ‘leave’ a full cart of groceries (any retailer)

just because they’re having an adult tantrum.  You return everything

in the cart to the original place. If anything, it’s just bad karma. 

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You call it an adult tantrum, I call it no service available. 

There is no reason to not have full service registers running on a Friday after 9 am. Period. 

I do not shop and fill a large cart just to be frustrated and have no place that is suitable to check out properly. And since they can't seem to do their job, I wasn't about to do mine twice by returning the items. 

It sends a message, when people don't just give in to the lack of services that many businesses are now trying to get away with, but refuse to spend money when they don't get the service they are looking for, and paying for. 

The bad karma is on them. I've seen people walk out of stores many times when there are no full service registers open. When businesses see that customers aren't going to accept lack of service, they will change their policies, or they will loose money. 

It isn't like I go in daily or weekly, just to prove a point and leave a full cart of groceries. This was a one time deal, after having had to struggle with the 3 foot by 3 foot checkout station once before, and knowing I'd never do it again for large volume purchases (I use self checkout all the time for smaller purchases).

The stores in this area all have full service available after 9am, if not before. This particular store seems to have chosen not to all of a sudden. Don't think you can change the program mid stream, leave the customers with no place to efficiently do the work they should be doing in the first place, and think there won't be consequences. 

[CrazyDaisy]

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@Mominohio wrote:

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@sidsmom wrote:

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@Mominohio wrote:

The next time I went in and found no full service register open after getting a cart full, I simply left it and walked out. 

If they are going to make us do the work, they are going to have to give us the space to process large orders. 

---

Good, moral people don’t ‘leave’ a full cart of groceries (any retailer)

just because they’re having an adult tantrum.  You return everything

in the cart to the original place. If anything, it’s just bad karma. 

---

You call it an adult tantrum, I call it no service available. 

There is no reason to not have full service registers running on a Friday after 9 am. Period. 

I do not shop and fill a large cart just to be frustrated and have no place that is suitable to check out properly. And since they can't seem to do their job, I wasn't about to do mine twice by returning the items. 

It sends a message, when people don't just give in to the lack of services that many businesses are now trying to get away with, but refuse to spend money when they don't get the service they are looking for, and paying for. 

The bad karma is on them. I've seen people walk out of stores many times when there are no full service registers open. When businesses see that customers aren't going to accept lack of service, they will change their policies, or they will loose money. 

It isn't like I go in daily or weekly, just to prove a point and leave a full cart of groceries. This was a one time deal, after having had to struggle with the 3 foot by 3 foot checkout station once before, and knowing I'd never do it again for large volume purchases (I use self checkout all the time for smaller purchases).

The stores in this area all have full service available after 9am, if not before. This particular store seems to have chosen not to all of a sudden. Don't think you can change the program mid stream, leave the customers with no place to efficiently do the work they should be doing in the first place, and think there won't be consequences. 

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Guess I would have just asked them to open a full service lane.  I do not have the time to "re-shop" at a later time.  If they refuse, I would then possibly leave the cart.  At least they would know someone was making a statement about the lack of service and not just being a jerk.

[Mj12]

I prefer self checkout for just a hand basket of items.  Our local grocery store just renovated the self-checkout and there are at least 15 self-checkout registers.  Rarely any wait - and if I have to wait for one, it is only a minute or two.  And it is always staffed with an employee to assist if needed.

If I had a full cart, I'd go to a regular checkout.  If for some reason there were zero full-service checkout lanes open, I'd go right to customer service and ask them to help me check out or open a lane.

[Patriot3]

I use self checkouts in any store that has them!  I like checking out myself.  I feel I have more control over the cost of items and I can bag them how I want them to be bagged.

[sidsmom]

@Mominohio 

“It sends a message”

Almost as if you arrived with that intent to ‘show them.’

In my 59 yrs of living, never have I been in a store (ANY retailer)

at 9am where they were so non-responding had to abandon my cart.

One time abandoning your full cart is one time too much. 

It’s rude. 

Plain & Simple. 

Having the PT worker replace all the items isn’t a teaching moment.

It’s just jacka$$ry at its finest. 

God forbid the time a retailer doesn't have a restroom available.

Are you going to defecate in the aisle?  To ‘show’ them?

[Cakers3]

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@Mominohio wrote:

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@sidsmom wrote:

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@Mominohio wrote:

The next time I went in and found no full service register open after getting a cart full, I simply left it and walked out. 

If they are going to make us do the work, they are going to have to give us the space to process large orders. 

---

Good, moral people don’t ‘leave’ a full cart of groceries (any retailer)

just because they’re having an adult tantrum.  You return everything

in the cart to the original place. If anything, it’s just bad karma. 

---

You call it an adult tantrum, I call it no service available. 

There is no reason to not have full service registers running on a Friday after 9 am. Period. 

I do not shop and fill a large cart just to be frustrated and have no place that is suitable to check out properly. And since they can't seem to do their job, I wasn't about to do mine twice by returning the items. 

It sends a message, when people don't just give in to the lack of services that many businesses are now trying to get away with, but refuse to spend money when they don't get the service they are looking for, and paying for. 

The bad karma is on them. I've seen people walk out of stores many times when there are no full service registers open. When businesses see that customers aren't going to accept lack of service, they will change their policies, or they will loose money. 

It isn't like I go in daily or weekly, just to prove a point and leave a full cart of groceries. This was a one time deal, after having had to struggle with the 3 foot by 3 foot checkout station once before, and knowing I'd never do it again for large volume purchases (I use self checkout all the time for smaller purchases).

The stores in this area all have full service available after 9am, if not before. This particular store seems to have chosen not to all of a sudden. Don't think you can change the program mid stream, leave the customers with no place to efficiently do the work they should be doing in the first place, and think there won't be consequences. 

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@Mominohio  You had to have seen the limited openings for check out when you entered the store.  I doubt all registers were fully staffed when you entered.

The point is you left the cart, and I hope perishables were not being purchased, thinking that it sent a message.

The only message it sent is that a customer, for whatever reason, chose to leave a full cart in the way of other customers, causing not only an eyesore but a potential inconvenience for other customers.

I understand the frustration when cashiers are lacking; but walking out like that only left you without what you needed and another trip to purchase the same exact items.

So you drove there, used gas, spent time shopping, left, used gas again to purchase elsewhere, spent more time purchasing same items, and in the end the only person who ended up wasting time, gas, and serenity was you.

Waiting in line is not unusual; we may not like it but it is what it is.  This will not change.  Even if you had more cashiers you run a risk of the person without the right price, or coupons coming out of their ears, or paying by check or any other myriad of issues that can hold up a line.

We all have time that is precious to us; but assuming the rest of the world will be serving us on our time line is unrealistic, especially today.

If I saw a loaded cart left in an aisle, my first reaction would be "how rude".  Now if a person had to run out because they were just called about a family emergency, that would be understandable.

But to just leave it and walk out was wrong.  Nobody gained anything, no lesson was learned, and you ended up spending more time than if you had just waiting in line in the first plac.e.

[Bri369]

If I took the time to fill up a cart full of groceries and was upset that there were no full-service lines open, I wouldn't have just left the cart.  I would have gone up to the manager and told them what was going on right there and then.

How are they going to know why you left the cart if you don't say anything to them?  They're just going to see an abandoned cart and someone's going to have to put all that food back.  Anything frozen or perishable might have been ruined.  That costs the store money in the long run. 

If I'm upset with a store or their policy, I let them know at that moment what's wrong.  I've called the store manager on my cell phone from the deli because there was only one person behind the counter and a dozen people waiting.  The poor guy had no help and people were moaning about having to wait.  So the store manager comes over and helps out.  Problem solved. 

[JaneMarple]

I often use the self checkouts in my local Stop and Shop, especially after work when I only want a few things to buy. In and out within minutes. 

I have been in Wal Mart and other stores when they get busy and they call for back up cashiers and within minutes check outs are opened. 

[Mj12]

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@Bri369 wrote:

If I took the time to fill up a cart full of groceries and was upset that there were no full-service lines open, I wouldn't have just left the cart.  I would have gone up to the manager and told them what was going on right there and then.

How are they going to know why you left the cart if you don't say anything to them?  They're just going to see an abandoned cart and someone's going to have to put all that food back.  Anything frozen or perishable might have been ruined.  That costs the store money in the long run. 

If I'm upset with a store or their policy, I let them know at that moment what's wrong.  I've called the store manager on my cell phone from the deli because there was only one person behind the counter and a dozen people waiting.  The poor guy had no help and people were moaning about having to wait.  So the store manager comes over and helps out.  Problem solved. 

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I've done that too - stood at the seafood dept,1 person working it with 10 people waiting, so I called the manager on my cell that he needed assistance.  It's easy to resolve these little issues.

As for leaving the full cart - I wonder who has to put all those items away?  Probably a cashier.  So that just removed another cashier from checking out customers for at least an hour.  Counterproductive.