Walmart CS Question

Goodie2shoes · ‎04-30-2012

I went to Walmart and bought a large bag of Miracle Grow soil. It was one of the very large bags and almost to heavy for me to pick up and get it in my cart but I managed.

So when I got to the checkout a very sweet little lady who appeared to be at least in her late seventies and the checker told me not to try and pick up the bag, she would come around with her "clicker" to scan the price.

When she went to scan the price she then said her "clicker" didn't work so she had to write down the numbers from the bag. Once my transaction was done and I walked away I noticed I had to walk past the CS dept so I stop there, looked back to see her checkout lane number and asked the CS rep if they would give her a new "clicker" and why. The CS rep looked at me as though it was a bother to him, frowned and said ok.

I thought to myself WOW I was just trying to get the checker her supplies. The store was busy and she had other customers behind me. Can't people just be nice ?? Should I have just kept walking ? I don't feel like I was wrong and I'm sure she would have eventually got a new "clicker" but there was a line of people behind me. I just needed to vent thanks

chrystaltree · ‎05-10-2010

Yes, you should have just kept walking. Whatever was going on with the clicker was none of your concern. He probably thought the cashier complained to customer. You might have got her in trouble for something she didn't do.

50Mickey · ‎05-21-2010

@Goodie2shoes wrote:
I went to Walmart and bought a large bag of Miracle Grow soil. It was one of the very large bags and almost to heavy for me to pick up and get it in my cart but I managed.
So when I got to the checkout a very sweet little lady who appeared to be at least in her late seventies and the checker told me not to try and pick up the bag, she would come around with her "clicker" to scan the price.
When she went to scan the price she then said her "clicker" didn't work so she had to write down the numbers from the bag. Once my transaction was done and I walked away I noticed I had to walk past the CS dept so I stop there, looked back to see her checkout lane number and asked the CS rep if they would give her a new "clicker" and why. The CS rep looked at me as though it was a bother to him, frowned and said ok.
I thought to myself WOW I was just trying to get the checker her supplies. The store was busy and she had other customers behind me. Can't people just be nice ?? Should I have just kept walking ? I don't feel like I was wrong and I'm sure she would have eventually got a new "clicker" but there was a line of people behind me. I just needed to vent thanks

@Goodie2shoes There is an old saying "No good deed goes unpunished." You tried to help the cashier and if the CS rep chooses to ignore your suggestion that's on him. You did nothing wrong.

deepwaterdotter · ‎03-09-2010

Is it possible that the UPC on the bag of soil had somehow become unreadable by the clicker? I've had that happen on plastic bags that have been torn in the area of the UPC.

scatcat · ‎03-15-2010

Sounds about right as far as WalMart goes.
I very rarely shop there, but when I do I always feel like I entered a different dimension.

I don't think it was your place to say anything. The less you get involved the better.

She can pick up her walkie talkie or whatever they use and call in backup.

elated · ‎06-09-2010

I don't think you did anything wrong. You were trying to help a checker who was not able to leave her station due to more customers. I worked their part time and it wasn't a picnic. Many customers are not very pleasant. You sound like a caring person and we need more of those people in our world.

Tinkrbl44 · ‎08-23-2010

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Goodie2shoes · ‎04-30-2012

@ deepwaterdotter wrote: Is it possible that the UPC on the bag of soil had somehow become unreadable by the clicker? I've had that happen on plastic bags that have been torn in the area of the UPC.

I don't know what happened she tried to scan the bag then said her clicker didn't work. I realize she was working on her job that she was hired to do but I just felt that letting CS know was just being helpful that's all.

Goodie2shoes · ‎04-30-2012

@ Tinkrbl44 wrote:

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

I actually looked around for a roaming supervisor as I walked away from the lane but there was no one so that's why I stopped. Oh well I hoped it helped her day go just a little better.

elated · ‎06-09-2010

@Tinkrbl44 wrote:

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.