Walmart CS Question - Page 3

elated · ‎06-09-2010

@Tinkrbl44 wrote:
@elated wrote:
@Tinkrbl44 wrote:

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Apparently, you never worked in Walmart. You have no idea what you are talking about. I worked their part time. You can speculate all you want.

@elated

WOW ... so self-righteous!

No, I've never worked in a Walmart but I shop at them a couple times a month. Two different stores, in fact.

Just last week the woman in front of me was finalizing her check out as I was loading my stuff onto the conveyor belt. The cashier had an issue (a few hundred dollar bills) and pressed a call button.

Her supervisor was there in less than 20 seconds ... which, personally, I consider an acceptable time frame for assistance. And yes, that's my speculation.

Just curious ... since you worked at Walmart and obviously know EVERYTHING there is to know about the procedures in every store everywhere, are you saying a person behind the CS desk was the best person in authority to deal with a cashier's equipment malfunction?

Just plain rude. One incident makes you a judge and jury.

Tinkrbl44 · ‎08-23-2010

@elated wrote:
@Tinkrbl44 wrote:
@elated wrote:
@Tinkrbl44 wrote:

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Apparently, you never worked in Walmart. You have no idea what you are talking about. I worked their part time. You can speculate all you want.

@elated

WOW ... so self-righteous!

No, I've never worked in a Walmart but I shop at them a couple times a month. Two different stores, in fact.

Just last week the woman in front of me was finalizing her check out as I was loading my stuff onto the conveyor belt. The cashier had an issue (a few hundred dollar bills) and pressed a call button.

Her supervisor was there in less than 20 seconds ... which, personally, I consider an acceptable time frame for assistance. And yes, that's my speculation.

Just curious ... since you worked at Walmart and obviously know EVERYTHING there is to know about the procedures in every store everywhere, are you saying a person behind the CS desk was the best person in authority to deal with a cashier's equipment malfunction?
Just plain rude. One incident makes you a judge and jury.

@elated

You're the one who said I have no idea what I'm talking about, and obviously you do .... so please ... asking you for the second time .... please clarify.

What EXACTLY was wrong with my theorizing, based on recent personal observations at my local Walmart check-out?

WHAT, exactly, is the correct procedure? Was the OP wrong to go to CS?

Please .... share your wealth of information so we all know how to shop properly at Walmart.

Tinkrbl44 · ‎08-23-2010

@Tori3569 wrote:
As previously stated, there may have been a smudge or rip or even dirt covering part of the sku. That is probably why the scanner didn't pick the item up.

I would find it hard to believe the cashier was using a defective scanner for a few reasons. First of all, if it wasn't working she wouldn't have tried to use it on the bag. Secondly, no cashier could go an entire shift with a broken scanner. I've rung registers for hours at a time in the past and would have lost it if my scanner didn't work for anything more than a few customers.

@Tori3569 @elated

That makes perfect sense. Perhaps @elated has something to add, since she used to work there.

katie1859 · ‎06-25-2022

As someone in that dreadful Walmart family, you learn real fast the definition of insanity. Walmart operates on a wing and greed. Corporate could give a rats behind what supplies stores need.
I haven't been able to buy bake shop bread for three weeks.
Shelves empty
I asked So and So....where's the bread????
She tells me the oven just finally was repaired.
Who the heck runs a bake shop in a grocery store with no oven and no bread?
She told me to buy vendor bread.
Ha ha ha .....
Yeah, did the vendors come today to fill the shelves?
Walmart is lame, inefficient, backwards, lazy, dirty and way over it's head. In other words, they just don't care.

LTT1 · ‎03-09-2010

@CrazyDaisy

your signature line is hilarious!
(and very true, come to think of it!)

~Have a Kind Heart, Fierce Mind, Brave Spirit~

CalminHeart · ‎03-09-2010

@elated wrote:
@Tinkrbl44 wrote:

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Apparently, you never worked in Walmart. You have no idea what you are talking about. I worked their part time. You can speculate all you want.

Just wow.

CalminHeart · ‎03-09-2010

@elated wrote:
@Tinkrbl44 wrote:
@elated wrote:
@Tinkrbl44 wrote:

@Goodie2shoes

Just speculating here, but ........

The CS clerk you spoke to probably wasn't that cashier's supervisor. They could be entirely different departments, and you basically told him to do some other department manager's job. Not cool.

While your intention was definitely in the right place, next time let the cashier handle the problem as they were trained to do.

The reason I say this is because in my Walmart, there's always the roaming supervisor available for any cashier that has any sort of problem ... and they are there in an instant. No one from CS handles cashiers, as far as I can tell.

JMO, and my speculation here.

Apparently, you never worked in Walmart. You have no idea what you are talking about. I worked their part time. You can speculate all you want.

@elated

WOW ... so self-righteous!

No, I've never worked in a Walmart but I shop at them a couple times a month. Two different stores, in fact.

Just last week the woman in front of me was finalizing her check out as I was loading my stuff onto the conveyor belt. The cashier had an issue (a few hundred dollar bills) and pressed a call button.

Her supervisor was there in less than 20 seconds ... which, personally, I consider an acceptable time frame for assistance. And yes, that's my speculation.

Just curious ... since you worked at Walmart and obviously know EVERYTHING there is to know about the procedures in every store everywhere, are you saying a person behind the CS desk was the best person in authority to deal with a cashier's equipment malfunction?
Just plain rude. One incident makes you a judge and jury.

Settle down. You were the first to go rude. Relax.

Lucky Dog · ‎03-14-2010

@Tinkrbl44 wrote:
@Tori3569 wrote:
As previously stated, there may have been a smudge or rip or even dirt covering part of the sku. That is probably why the scanner didn't pick the item up.

I would find it hard to believe the cashier was using a defective scanner for a few reasons. First of all, if it wasn't working she wouldn't have tried to use it on the bag. Secondly, no cashier could go an entire shift with a broken scanner. I've rung registers for hours at a time in the past and would have lost it if my scanner didn't work for anything more than a few customers.

@Tori3569

That makes perfect sense. Perhaps @elated has something to add, since she used to work there.

@Tinkrbl44 :Kind of obvious you want that poster (elated) to respond since they didn't respond to your post to them hours earlier.

Tinkrbl44 · ‎08-23-2010

@Lucky Dog wrote:
@Tinkrbl44 wrote:
@Tori3569 wrote:
As previously stated, there may have been a smudge or rip or even dirt covering part of the sku. That is probably why the scanner didn't pick the item up.

I would find it hard to believe the cashier was using a defective scanner for a few reasons. First of all, if it wasn't working she wouldn't have tried to use it on the bag. Secondly, no cashier could go an entire shift with a broken scanner. I've rung registers for hours at a time in the past and would have lost it if my scanner didn't work for anything more than a few customers.

@Tori3569

That makes perfect sense. Perhaps @elated has something to add, since she used to work there.
@Tinkrbl44 :Kind of obvious you want that poster (elated) to respond since they didn't respond to your post to them hours earlier.

@Lucky Dog @elated

Well, I certainly hope so. Elated made it very clear she knows more than us, but yet can't be bothered to offer her special insights. She's just being rude.

What the heck is THAT about?

chlema · ‎05-22-2010

@Desertdi wrote:
I quit going to my local Walmart. They now have SEVERAL angry-looking "inspectors" at the self-checkout area. It is quite intimidating.

I now go to the next town where they are much friendlier.

Sad to say the "inspectors" are there due to so many people not scanning all their items - I know someone who will have a handful of clothes and will scan the cheapest one and use that same tag over and over on their more expensive items. Theft at scanning stations is quite frequent which is why so many stores are going back to cashiers.