Community Chat

[PickyPicky3]

I mentioned in another thread that UPS customer service is now done by an overseas call center. I just spent an hour dealing with an issue with them and was transferred 11 times (!!) without having my problem resolved. Because this affects almost all of us, an official alert is a good idea.

This must be the same overseas call center company T-Mobile uses. Employees are polite and seem anxious to help, but nothing gets done. Either you are told your problem will resolve within 24 hours (and it doesn't), or you get transferred, or hung up on if you ask a difficult question ( I asked the name and country of the call center company). It's as if employees are trained to divert rather than solve problems. To not think.

Specifically, I renewed my MyChoice Premium and it was charged to my credit card but it did not go through the UPS system. It wouldn't work. The call center could neither fix the problem nor refund my money. I was forced to alert my bank.

What a shame. I can't believe this will save UPS money.  

[Kachina624]

UPS is on a slippery slope and going downhill fast.  I can't even get a package from the QVC warehouse in California delivered without an up to 7-day delay at an UPS facility in Arizona.  I hope I never have to call them as I've exhausted my patience with non-English speaking CS reps.

[Sooner]

I have had too many dealings in the last few weeks with UPS "lack of customer service" group.  They can't understand a thing you are telling them, and apparently it wouldn't matter if they could.  It wouldn't do any good.

They started, for nothing I did, shipping my packages to a   CVS access point and I refused to go get them.  ONE finally got delivered, another FINALLY sent back after many unproductive chats with customer service, while another sat at CVS for more than a month then arrived battered and beaten to my house, whereby I had it picked up and sent back to Macys--who had already refunded me!

UPS has not a rodent's furry backside idea what they are doing any more, and the driver here could care less.  I suspect he was the one sending to CVS. We got "not a home" (a lie) notes a few times recently from UPS.

And last week the new postal millennial stopped at the mailbox and drove on.  I knew I had a to-sign-for package on the truck, chased her down and she had left a "nobody at home to sign for" form IN our box and we saw her at the box.  She looked at me like "tough" when I asked her about it.  Lucky us!  We have had superb carriers until now.  

[Sooner]

An added thought:  How come if people in this country are out of work, companies are hiring people who can't understand a word we say and could care less around the world?

Seems somebody in a prominent position should look into this.  This is stupid.  We are getting to where we can't get anything or anybody to work!  There IS a solution to this if somebody would step up. . . 

[Spurt]

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@PickyPicky3 wrote:

I mentioned in another thread that UPS customer service is now done by an overseas call center. I just spent an hour dealing with an issue with them and was transferred 11 times (!!) without having my problem resolved. Because this affects almost all of us, an official alert is a good idea.

This must be the same overseas call center company T-Mobile uses. Employees are polite and seem anxious to help, but nothing gets done. Either you are told your problem will resolve within 24 hours (and it doesn't), or you get transferred, or hung up on if you ask a difficult question ( I asked the name and country of the call center company). It's as if employees are trained to divert rather than solve problems. To not think.

Specifically, I renewed my MyChoice Premium and it was charged to my credit card but it did not go through the UPS system. It wouldn't work. The call center could neither fix the problem nor refund my money. I was forced to alert my bank.

What a shame. I can't believe this will save UPS money.  

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@PickyPicky3 @Sooner @Kachina624 

I experienced the same run around for several packages....and the overseas employee I spoke was downright rude, I was polite yet firm...And yes I was transferred around when I asked for a Supervisor....  Even if you call their U.S. Headquarters and talk to an English speaking Supervisor in the U.S. in Atlanta, Georgia...all they do is say they will get back with you which they never do...

All they did was make excuses---

1. My residence may be hard to find---I countered funny how Petco, Pizza Hut, Instacart, and Amazon have no problem finding it...Buildings are clearly marked! 

2. Or well they delivered to the address---not true not to my unit number which was clearly indicated shown on the shipping label and front door delivery requested on UPS Premium Choice! Our Condo  Mail Center has no unit code! ....

3.  Well I dont have a phone number to follow up for your area on driver delivery (can you believe a billion dollar company doesnt have a database with UPS Regional phone numbers...)

4. Get a refund from the vendor ---I countered WHY the vendor did nothing wrong it was YOUR UPS DRIVER that didnt follow directions and now UPS wont accept responsibility! I paid EXTRA for FRONT DOOR DELIVERY and didnt get it!🙄

5.  Oh we cant do anything now its been over a week--I submitted a complaint right away---UPS YOU DRAGGED YOUR FEET!

[Spurt]

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@Sooner wrote:

I have had too many dealings in the last few weeks with UPS "lack of customer service" group.  They can't understand a thing you are telling them, and apparently it wouldn't matter if they could.  It wouldn't do any good.

They started, for nothing I did, shipping my packages to a   CVS access point and I refused to go get them.  ONE finally got delivered, another FINALLY sent back after many unproductive chats with customer service, while another sat at CVS for more than a month then arrived battered and beaten to my house, whereby I had it picked up and sent back to Macys--who had already refunded me!

UPS has not a rodent's furry backside idea what they are doing any more, and the driver here could care less.  I suspect he was the one sending to CVS. We got "not a home" (a lie) notes a few times recently from UPS.

And last week the new postal millennial stopped at the mailbox and drove on.  I knew I had a to-sign-for package on the truck, chased her down and she had left a "nobody at home to sign for" form IN our box and we saw her at the box.  She looked at me like "tough" when I asked her about it.  Lucky us!  We have had superb carriers until now.  

---

@Sooner 

I got the excuse "not at home", gee I work from home!!!!, and besides on their website I have an electronic signature so they can leave all packages and dont have to wait for someone in person to sign for it!

Yep, like us, in the past UPS was the best, but now you almost wish for Fed Ex or USPS..its gotten that bad and they are pretty bad!!🙄

What I cant understand I can see them driving around our Condo Complex in their brown truck, so why are they delivering just some packages to front doors but not others....??? And you cant say its the pandemic, this poor service started before the pandemic, you cant say because more people are ordering online...some drivers even complain about too much "down time"....so whats their problem....?????  I think its these drivers that are lazy and are being creative so they can finish up their work shift fast and go home EARLY!

And during the height of COVID when our Condo Mail Center was officially CLOSED and deliveries STOPPED and all delivery services were notified and a notice was even posted on the door---the woman that worked in the Condo Office said UPS would dump packages in front of the door anyway---ignoring the notice!

[Sooner]

@Spurt You've got it!  Our little neighborhood is on the last leg of the route.  We've never gotten packages from UPS before about 6 p.m. since we've moved here.

In the last month or so we see the truck shoot by the house about 6:45 or a little later and no package for us although it is on the website being on the truck for delivery.

So we only get stuff if he has time after the commercial routes.  A half mile north of us on another route, there's a UPS truck delivering all day.  And all of us are the same distance from the commercial places a couple miles away.  I know all this from when you can track the truck live! 

FedEx?  Up and down our street all day, delivering.  Who knew?  FedEx!!!

[pieman]

Twice this week I had problems with UPS,  they said a picture I ordered from here was too heavy, it is 6 lbs, a canvas print. so they refused it and returned it back to QVC.

Second, I ordered a few bottles of cough syrup from a store. 1 AM the box was founs outside our door, UPS left it damaged, and opened...

So I called today and complained, 

I had to take pictures send them to UPS, guess they didn't believe me.

Now I get an email to just toss them out, they don't want them, and have refunded my original payment.

Getting tired of these diva drivers doing their jobs half a$$//

Never a problem with Fed-X

They ring your doorbell and take a snapshot when delievered .

Have a good weekend everyone...  

[Kachina624]

Spoiler

@Sooner   I had a pink slip I signed and asked for redelivery (I too was home) and the carrier just left it in the box, refusing to pick it up for several days.  I saw him coming down the other side of the street, took the slip and went after him.  He saw me in his rear view mirror and sped up so I couldn't catch him.

Its a good thing because if I'd caught him, there would have been a murder on my record.  I was never so angry.

[Foxxee]

Why all these companies transferring their CS to foreign countries ....mostly India, is because they accept much lower wages.

IMO, cheapskate American companies should move to a foreign country if they don't want to support American workers.  See how they like it there, particularly under a Communist regime like China.  I wouldn't let them return either.